🧩 What Are Customizations? 

The Customizations feature lets you upload a spreadsheet to apply updates across large groups of products or listings at once.

This is the fastest way to:

• Modify product or listing data in bulk
• Improve or enhance supplier feed data
• Apply channel-specific changes
• Lock or override pricing and quantity fields
   

 
Customizing Products vs. Listings

Choosing the right customization type is critical to achieving your desired outcome. Product Customizations affect your
core catalog and apply changes universally across all channels, while Listing Customizations target specific sales
channels and allow for granular, marketplace-specific control.

Use the comparison table below to quickly determine which type fits your use case. If you need to make universal
changes that apply everywhere—like setting MAP pricing, fixing product weights, or normalizing variant options—
choose Product Customizations. If you need channel-specific formatting, pricing rules, or identifier additions (like
ASINs for Amazon), go with Listing Customizations.
 

Why Use Customizations?

Customizations unlock a level of efficiency and control that manual editing simply cannot match. They allow you to
transform raw supplier data into polished, marketplace-ready listings while maintaining the flexibility to adapt to
changing business requirements. Here's what you can accomplish

🛠️ How-to Guides

How to Create a Customization

The steps below apply to both Product and Listing Customizations. If you're customizing Listings: You must also select the channel the customization applies to. See our comparison table above for help choosing  between Product vs. Listing Customizations.

Step 1 Navigate to Customizations

Follow these steps to access the Customizations tool:

• Navigate to the Products icon (listed under the Home icon on the left-hand panel).
• Select the Channel Listings tab at the top of the page.
• In the upper-right corner, open the Actions menu.
• Click Customizations under the Import section.

This opens the Listing Customizations page where all customization uploads are performed.

Step 2 Create or Select a Template

Once you’re on the Customizations page, you’ll need to choose or create a template. Templates define:

• Which identifier you’ll match items by
• Which fields you want to update
• Whether you're updating Parent or Variant fields

How to Create a Template

• Select your Channel (Listing Customizations only).
• Select an existing Template, OR click Create New Mapping Template.
• Click the arrow icon next to the template to open and edit it in a new tab.
• In the template editor:

• Add identifier fields such as SKU, UPC, ASIN, or EAN.
• Add fields you want to change (e.g., List Price, Descriptions, Title, etc.).
• Pay attention to Parent vs Variant “To Listing” fields and map correctly.

Enter a Template Name.

Click Save Template.

Important: A Unique Identifier Is Required

Your file must include one unique identifier that matches your Flxpoint data exactly:

• SKU
• UPC
• ASIN
• EAN

These identifiers must match the values in Flxpoint exactly, including:

• Spelling
• Hyphens & spaces
• Capitalization

⚠️ Critical Note: Be sure to include the right identifier based on the data you want to update:

• Parent-level fields → use Parent SKU
• Variant-level fields → use Variant SKU, UPC, etc.

If the identifier or level doesn’t match, the update will not run for that row.

Step 3 Upload & Execute Your Customization File

Now that your template is ready, you can upload the file that contains your updates.

How to Run a Customization

• Select your Channel (Listings only).
• Select your Template.
• Upload your file containing the customization data.
• Review optional fields (you may leave them blank unless needed).
• Ensure the File Format matches your file type:

• .csv
• .xlsx
• .tsv

Click Run Listing Customization (or Product Customization).

After submitting the job:
A notification will appear in the top-right corner (🔔) when the run is complete.

Step 4 Verify the Customization Completed Successfully

You should always verify the customization worked as expected.

Check the Logs

• Open the Notifications (🔔) icon OR
• Visit your Logs page from the navigation
• Locate your customization run
• Confirm it shows a Success / Completed status

Step 5 Review the Updated Product or Listing

After the customization has successfully completed, go to either Products or Channel Listings (based on the type of customization you performed) and search for the SKU you updated.

You will typically see:

• The Product or Listing is now Out of Sync, because a customization overrides feed-controlled data
• Updated values such as Title, List Price, or any other customized fields

For customized fields:

• Updated Title → Compare against the original value in Source Inventory
• Updated List Price → Open the Product or Listing to view original vs. customized pricing side-by-side

Locking and Unlocking Pricing & Quantity Fields

One of the most powerful features of Customizations is the ability to lock dynamic fields so they don't update when
source feed data changes. Only Pricing and Quantity fields can be locked: List Price, Estimated Cost, Quantity, and
Shipping Cost. When a field is locked via Customization, future feed updates will not modify that field until you
explicitly unlock or change it.

Example Use Cases

• Flash sale on a subset of SKUs
  Lock the list price at a promotional value for specific SKUs while supplier costs continue to update in the background.
• Protecting MAP pricing
  If MAP isn’t reliably provided by the supplier, set and lock MAP values so they stay compliant.
• Holding fixed inventory for a sale or bundle
  Lock quantity for certain SKUs so automatic feed changes don’t disrupt specific marketing campaigns.
   

How to Unlock Quantity Using a Customization

If a listing or product has become locked due to a previous customization (for example, a quantity override), you can unlock it using a simple Customization update.

There are two ways to unlock the quantity, and the easiest is to run a new Customization using only the SKU field.

Best Practices for Large Catalogs

For very large catalogs, Customizations are powerful tools that require thoughtful execution. Breaking large projects
into manageable batches, testing thoroughly, and maintaining clear documentation ensures smooth operations at scale.

Recommended approach:

• Break large customization projects into batches of 100,000 SKUs or fewer.
• Start with a small test set to validate your:
  • Template mappings
  • File format
  • Logs and results

Add to Existing vs. Replace Existing (Images)

When customizing image fields (e.g., Product Images), you will see two options at the top of the image mapping section:

• Add to Existing Images: This is the default. It will add the images from your customization file to the existing images already on the item in Flxpoint. Existing images are preserved; new ones are appended.
• Replace Existing Images: This will remove all existing images for the item and then replace them with the data being added in the customization.
   

🔍 Troubleshooting & Common Errors