If you’re looking to use a custom "From" email address for your FR integrations, you’re in the right place. Setting this up is straightforward, but there are some steps you’ll need to follow to ensure everything works seamlessly. This guide explains the process and answers common questions, so you can get started with confidence.

Why Use a Custom "From" Email?

Using a custom "From" email address enhances your brand's identity by ensuring that all communications appear to come directly from your domain, creating a professional and trustworthy impression. It builds credibility with customers, improves email deliverability by reducing the likelihood of messages being marked as spam, and aligns with your company’s branding guidelines for a consistent and cohesive communication strategy. This small customization can make a big difference in customer engagement and trust.

How to Set Up a Custom "From" Email

Here’s the step-by-step process to get your custom email address ready for FR integrations:

Provide Your Email Address
Start by sharing the custom email address you’d like to use with our team at support@flxpoint.com. This is the email that will appear in the "From" field when your FR integrations send messages.

Verify Your Email Address
Once you provide the email address, our team will initiate a verification process.

• You will receive an email at the custom address with a verification link.
• Simply click the link in the email to confirm ownership of the address.

Activate the Custom Email for FR Integrations
After verification is completed, our team will configure the custom email address for use in your FR integrations. This ensures your communications are sent seamlessly using the verified address.

Common Questions

Q: Do I need to configure anything in the system settings?
A: No, you do not need to create any new email connections in the settings configuration for this process. Our team handles the setup for you.

Q: What if I already use email connections for custom alerts?
A: Email connections in the settings configuration are typically used for custom alerts, not for FR integrations. This setup is entirely separate and won’t interfere with your alerts.