If you have 2-Step Verification (2FA) enabled on your Gmail account and want to use it for Flxpoint email connections (e.g., for custom alerts), you must create and use a Google App Password instead of your regular Gmail password.

When You Need an App Password

You need an App Password if:

• Your Gmail account has 2-Step Verification enabled.
• You get a “password incorrect” error when testing the email connection.
• Your password is not 16 characters long (Google app passwords are always 16 characters).

Note: If you do not want to use an app password, you can use the Flxpoint email option for custom alerts instead.

How to Create a Google App Password

1. Turn on 2-Step Verification in your Google Account (if not already enabled).
   • Google 2-Step Verification Setup Guide
2. Go to your Google App Passwords page.
3. Sign in to your Google account.
4. Under Select app, choose Other (Custom name) and enter a name (e.g., “Flxpoint Email”).
5. Click Generate.
6. Copy the 16-character password Google provides.
   • Keep it somewhere secure. You will not see it again.

How to Use the App Password in Flxpoint

1. In Flxpoint, go to Settings > Email Connection.
2. Enter your Gmail address and display name.
3. In the Password field, paste the 16-character app password (not your regular Gmail password).
4. Fill out the remaining fields:
   • Host: smtp.gmail.com
   • Port: 587
   • Connection Type: TLS
5. Click Test Connection.
6. Confirm you receive the test email in your Gmail inbox.

Troubleshooting

No option to create an app password?

• Make sure your 2-Step Verification is not set up only for security keys.
• Make sure Advanced Protection is not enabled.

If errors persist, try using the Flxpoint Email option for sending custom alerts.