SellerCloud is a powerful multichannel eCommerce platform that helps unify product, inventory, and order management across multiple marketplaces. By connecting SellerCloud as a sales channel in Flxpoint, you can streamline your listings, orders, and inventory processes in one centralized solution. This integration ensures consistent product data, efficient order fulfillment, and real-time updates to keep your business running smoothly.
How To Connect
Step 1: Log in to your Flxpoint account and navigate to Sales Channels.
Step 2: Click on Create Channel (or Add Channel) to begin creating a new channel for your SellerCloud integration.
Step 3: Enter basic channel details (e.g., channel name). Once completed, click Save & Next.
Step 4: On the Configure Integration Type screen, select SellerCloud from the available options.
Step 5: In the
Connect Channel step, enter your
SellerCloud credentials:
Connection Name – a required name for this integration.
Password / Server ID / Username / API Token – The Password and Username credentials are provided by Sellercloud when you create the account with them. You need to use the same information while integrating Sellercloud as a channel. Server ID is the Alphanumeric code present in the starting of the user URL account with Sellercloud.
Click Test Connection to ensure everything is correct, then Save Connection.
Step 6: On the Confirm Integrations page, select the processes you want to enable (e.g., Get Orders, Sync Listings) and click Save & Next.
Step 7: (Optional) In Listing Management, define how listings should be managed. This can include linking products or adjusting listing data.
Step 8: (Optional) In Pricing & Quantity Rules, set up or confirm any desired pricing/quantity rules for products.
Step 9: Under Link Settings, you can choose Default or Customize for automatically linking your products in Flxpoint to existing listings.
Step 10: Continue following any additional prompts (e.g., Shipping Mappings, Order Settings) until your SellerCloud channel setup is complete.
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Listing Operations
The primary operation handles the bulk of your inventory management needs, while the secondary operation allows for more detailed control, such as focusing on specific products or updates.
Sync and Link Listings
Overview:
The Sync Listings operation is currently only available for “Link Listings.” This means you can connect Flxpoint listings to existing SellerCloud products—matching them by SKU, EAN, UPC, etc.—but cannot yet update prices or quantities on SellerCloud products through Flxpoint. Linking preserves your existing product data in SellerCloud while allowing Flxpoint to recognize and manage those products without publishing new listings.
1. Connect an Integration:
Begin by selecting SellerCloud as your Integration Type. Provide your SellerCloud credentials (e.g., API Bearer Token, Server ID, etc.) if prompted, then click Save and Proceed.
2. Configure Settings:
• Company ID: Enter the SellerCloud Company ID whose products you want to link. Only products under this Company ID will be eligible for listing synchronization.
•
Linking Priority: A list of fields used to match Flxpoint listings to SellerCloud products. The system will try these matching rules from top to bottom:
- Listing Variant fields (e.g., SKU, ASIN, UPC, GTIN, MPN)
- SellerCloud Product fields (e.g., Manufacturer SKU, UPC, EAN, ID)
Adjust the order or add/remove fields as needed. Flxpoint will link a listing to a SellerCloud product if any pair of fields matches (e.g., Flxpoint SKU = SellerCloud SKU).
When finished, click
Save and Proceed to continue.
3. No Mapping Template Required:
Unlike other operations, Sync & Link Listings does not require a dedicated mapping template for fields. The only “mapping” involved is the Linking Priority (SKU, UPC, etc.) that Flxpoint uses to identify and connect your listings to existing SellerCloud products.
Save and Complete:
After confirming your settings and linking priority, click Save and Complete. The integration will then link each Flxpoint listing to the corresponding SellerCloud product based on your defined matching rules.
Important Notes and Limitations:
• The Sync Listings operation does not currently support updating prices or quantities on SellerCloud.
• Linking is one‐way; once linked, Flxpoint recognizes your existing SellerCloud products without needing to publish new listings.
• Make sure your Company ID and any necessary SellerCloud credentials are accurate to avoid missing or failed links.
• If you have multiple potential match fields (e.g., SKU, UPC, EAN), the system attempts them in the order you specify in Linking Priority.
Order Operations
It submits orders to vendors for fulfillment and subsequently imports the shipment details, ensuring an integration between order processing and shipment tracking.
Get Orders
Overview:
The Get Orders integration retrieves new orders from SellerCloud and imports them into your Flxpoint system. This automated process ensures that your order data is always current, streamlining your order management.
Configuring Company ID for SellerCloud:
The Company ID identifies the SellerCloud account or sub-account to pull orders from. Enter your Company ID under the Get Orders settings. If you’re unsure of your Company ID, please contact SellerCloud support.
Configure Settings:
In Flxpoint, specify how orders should be fetched and how their statuses are set. Key settings include:
• Order Status: The status to pull from SellerCloud (e.g., “In Process”).
• Dropship Status: An additional filter if you track dropship statuses.
• Company ID: The identifier for the SellerCloud account.
• Advanced Settings: Options like personal data retention after shipment.
Click
Save and Proceed once these settings are defined.
Mapping Template Details:
When configuring your mapping template in Flxpoint for SellerCloud orders, you will see several options to determine how data is transferred. Here is a detailed breakdown:
Mapping Template Editor Basics:
• Don’t Map: Leaves the field unmapped so no data is transferred.
• Set to Empty: Clears out any existing data for that field.
• Field: Maps a specific SellerCloud field to the corresponding Flxpoint field.
• Value: Allows you to set a static or custom value (e.g., “US Only”).
• Mapping Set: Uses a predefined set of mappings for efficiency.
• Rules: Provides conditional logic for advanced scenarios.
SellerCloud Fields You Can Map:
A. SellerCloud Billing Address:
– City, Company Name, Country Code, Country Name, First Name, Last Name, Phone Number, Postal Code, State Code, State Name, Street Line 1, and Street Line 2.
B. SellerCloud Shipping Address:
– City, Company Name, Country Code, Country Name, First Name, Last Name, Phone Number, Postal Code, State Code, State Name, Street Line 1, and Street Line 2.
C. SellerCloud Order:
– Grand Total, Order Source OrderID (unique order identifier), Shipping Service, Shipping Total, Tax Total, and Time of Order.
D. SellerCloud Order Item:
– Adjusted Site Price, Display Name, Original Base Price, Product Id, Quantity, Site Price, and Weight.
Advanced Settings:
In Advanced Settings you can configure Personal Identifying Information Retention. Options include retaining data indefinitely, or automatically clearing it 30, 60, or 90 days after shipment.
Tips for Configuring Your Template:
1. Start by mapping all required fields (e.g., Order ID, Customer Name, Address).
2. Use the “Value” option for static data when needed.
3. Ensure both Street Line 1 and Street Line 2 are mapped for complete addresses.
4. Review optional fields to streamline the data import process.
5. Consider using “Rules” for conditional mappings if your workflow requires it.
6. Save and test your mapping configuration to ensure accurate order imports.
Automate the Process:
After configuring your settings and mapping template, choose to run the Get Orders integration manually or schedule it to run at regular intervals (e.g., hourly or daily). All scheduling is set to UTC by default.
Troubleshooting and Common Issues:
• Order Status Filters: Ensure the status selected in Flxpoint matches the orders you expect from SellerCloud.
• Age of Orders: The job may default to importing only recent orders (e.g., from the last 7 days). Adjust this setting if needed.
• API Credentials: Verify that your SellerCloud credentials (Connection Name, Password, Server ID, and User Name) are correct.
• Company ID: Confirm that your Company ID is accurate to avoid missing orders.
• Data Mapping: Review your mappings to ensure all critical fields (e.g., Order ID, addresses) are correctly configured.
Sync Orders
Overview:
The Sync Orders integration connects Flxpoint with SellerCloud to update your order shipment statuses. When an order is fulfilled in Flxpoint, shipment details—including tracking numbers and carrier information—are sent to SellerCloud. Note that once shipment data is transmitted, SellerCloud will mark the order as “Fully Shipped.”
Important Note on Partial Shipments with SellerCloud:
SellerCloud currently does not support partial shipments. If an order is partially fulfilled in Flxpoint and that shipment data is sent to SellerCloud, the platform will mark the entire order as “Fully Shipped.” Multiple tracking numbers can be passed to SellerCloud, but partial fulfillment statuses (e.g., partially shipped vs. fully shipped) are not distinguished. If your workflow relies on partial shipments, please keep this limitation in mind when syncing orders to SellerCloud.
Operation Details:
When an order is updated in Flxpoint, the Sync Orders integration performs the following steps:
• Extracts shipment details (tracking numbers, carrier, etc.) from the order data.
• Transmits the shipment information to SellerCloud via their API.
• Marks the order as “Fully Shipped” upon receiving the shipment update, regardless of partial fulfillment.
Mapping Template Overview:
In Flxpoint, configure your mapping template to correctly pass shipment data to SellerCloud. Key fields to map include:
• Order ID: The unique identifier linking orders between Flxpoint and SellerCloud.
• Tracking Number(s): One or multiple tracking numbers associated with the shipment.
• Carrier: The shipping provider (e.g., UPS, FedEx) responsible for the order.
• Shipment Status: Always set to “Fully Shipped” in SellerCloud due to system limitations.
Save your mapping template after configuration. The template is used during each sync to ensure that the data is formatted correctly for SellerCloud.
Troubleshooting:
• API Credentials: Verify that your SellerCloud API credentials are entered correctly in Flxpoint.
• Data Extraction: Ensure that tracking numbers and carrier information are properly retrieved from Flxpoint.
• Mapping Template: Double-check that all required fields are mapped correctly to SellerCloud’s order fields.
• Partial Shipments: Remember that even if orders are partially fulfilled in Flxpoint, SellerCloud will mark them as “Fully Shipped.”