Overview

This document will cover how to connect CWR as a source and what integrations we support with CWR.

How To Connect

You need to fill out your 

• Connection Name
• FTP Username
• FTP Password
• FTP Port (Usually 21 can be overridden if you use a different port)

Supported Operations

Get Inventory [Primary] SUPPORTED

Send Fulfillment Requests SUPPORTED

Get Shipments SUPPORTED

Get Invoices NOT SUPPORTED

Get Fulfillment Request Acknowledgements NOT SUPPORTED

Get Inventory Images NOT SUPPORTED

Get Inventory [Secondary] SUPPORTED

Product Operations

Get Inventory [Primary]

SUPPORTED

Important

• Custom fields are supported
• Does not support multiple warehouses right now
• Pulls in Weight and Dimensions
• Archive is supported

Categories

Categories are given in a single line like:

• Lighting | Bulbs | LED Bulbs

We interpret that as:

• Category One: Lighting
• Category Two: Bulbs
• Category Three: LED Bulbs

If they are given with only 1 or 2 categories like:

• Lighting | Bulbs

We interpret that as:

• Category One: Lighting
• Category Two: Bulbs
• Category Three: null

Get Inventory [Secondary]

SUPPORTED

Only retrieves product pricing and quantity

Important

• Weight and Dimensions cannot be pulled in Get Inventory [Secondary]

Order Operations

Send Fulfillment Requests

SUPPORTED

Important

• The Fulfillment number get sent as the CWR "Order ID"
• ShipVia is supported when selecting the shipping method for the order

Troubleshooting Errors

• Error Sending Purchase Order...
  • This usually occurs because of an FTP error or the mapping template is missing incorrect

Get Shipments

SUPPORTED

Important

• Partial shipments are supported
• Item Association is via SKU

Troubleshooting Errors

• We found a shipment with the Customer PO # " +poNumber+ " but no associated FR in Flxpoint was found. Skipping shipment.
  • This means we found a shipment on the FTP, but we do not have the corresponding order. This could happen if:
    
    • You submitted the FR, then changed the FR number
    • You submitted the order manually and did not use the FR#
  • In either situation, either add the shipment manually or adjust the FR #