This guide provides a comprehensive overview of order modifications in Flxpoint, explaining how to adjust existing orders. Explore what order modifications involve, how to perform them, follow a hands-on tutorial, and refer to detailed examples and tools, designed for all users, especially newcomers. (Last updated: 08:05 PM -04, Sunday, June 15, 2025)

🔍 What Are Order Modifications?

Within Flxpoint, you are able to make certain order modifications. You can:

• Edit an existing order line item.
• Add an order line item.
• Cancel an order line item.
• Edit order fields listed below, including marking individual line items as shippable or non-shippable via the Order Import Workflow.

Example Scenario:

• An order (Order #4729261) needs an additional item added due to a customer request.
• You edit the shipping address to correct a typo and cancel a line item that’s out of stock.
• The order notes are updated to reflect the changes for the sales team.

 

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🛠️ How-to Guides

A. How to Add an Order Line Item

• To add an order line item, click the Plus Sign button in the top left of the order line items section.
• You may select any products that currently exist in your Product Catalog to add to the order.
• Confirm the Quantity and Pricing.
• Click Confirm to add the product to the order line items.

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Image: This GIF demonstrates adding a line item by clicking the Plus Sign, selecting a product from the catalog, confirming quantity and pricing, and finalizing with Confirm. Note that this action is only available for orders in Open status.

Shipment will only sync back to the channel if the SKU that is added to order line item after order import is added onto the order via the actual channel, i.e., adding the SKU added in Flxpoint to the order within Shopify.

B. How to Cancel Order Line Item(s)

There are a couple of different ways to do this:

• You can cancel all the items on the order by going to Actions and clicking Cancel Line Items.
• You can cancel single order line items by clicking the gear next to that line item and selecting Cancel.
• You will need to confirm the amount you are canceling in a flyout for each line item or the individual item being canceled.

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Image: This GIF shows canceling a single line item by clicking the gear icon and confirming the cancellation amount in a flyout, ensuring precise control over order adjustments.

Another way to do this is after the FR/FO is already generated.

To do this:

Click on Actions under the FR entry > Adjust FR/FO.

You will then see two options:

1. Yes, cancel from this FR/FO to fulfill from another source.
2. No, cancel from this FR/FO and the order.

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Image 1: This GIF illustrates selecting 'Yes' to cancel from the FR/FO and fulfill from another source, useful when inventory shifts to a different supplier.

Image 2: This GIF shows selecting 'No' to cancel the line item from both the FR/FO and the order, ideal for removing unfulfillable items entirely.

C. How to Edit Order Fields

1. Navigate to the order in Flxpoint and click on the field you wish to edit (e.g., Order Notes).
2. Make the necessary changes (e.g., update the shipping address to correct a typo).
3. Save the changes by clicking outside the field or using the save option if prompted.
4. Verify the updated field reflects the new information.

D. How to Mark a Line Item as Non-Shippable

You can automatically flag individual order line items as non-shippable using the Order Import Workflow. This prevents orders from being placed On Hold when they contain items that should not be shipped.

To set up the workflow rule:

1. Go to Settings → Orders → Order Import Workflow (or navigate to your existing Order Import Workflow).
2. Add or edit a workflow rule. In the Condition section, define the criteria that identify the non-shippable line item (for example, SKU equals a specific value, or a product tag matches).
3. In the Action section, set the action field to: Order Line Item → Shippable → False.
4. Check the 'Apply only to matches' checkbox in the Action section. This ensures the action is applied only to the line items that match your condition, not to all items on the order.
5. Save the workflow rule.

Once saved, orders imported through this workflow will have matching line items automatically marked as non-shippable. Orders will no longer be placed On Hold solely due to those items.

Note: The 'Apply only to matches' checkbox is only available when the condition and action fields both reference a child-level array object (such as order items). It does not support OR conditions — if your rule uses an OR operator between two conditions, only the first matching condition is evaluated.

These guides help you modify orders efficiently to meet changing needs.

🧪 Tutorial

Modify an Order with Line Item Changes

Goal: Add a line item and cancel another from an existing order.

Scenario: Order #4729261 needs an additional item (Y123) added and an out-of-stock item (X456) canceled.

Steps:

1. Go to Order #4729261 and click the Plus Sign to add Y123 with a quantity of 1.
2. Confirm the pricing and click Confirm to add the item.
3. Click the gear next to X456, select Cancel, and confirm the cancellation amount in the flyout.
4. Update the shipping address to reflect a new delivery location.
5. Save the changes and verify the order reflects the new line item and canceled item.

🧪 You’ve modified the order! Use this insight to refine your modification process.

📚 Reference

Modifiable Order Fields

Example Order Modification