Amazon as a Channel

Table of Contents

How to Connect Listing Operations Order Operations Common Errors

Amazon serves as a robust channel integration in Flxpoint, enabling smooth product listing, inventory synchronization, and order management. It allows businesses to efficiently manage their Amazon Marketplace operations, ensuring accurate product availability, pricing updates, and streamlined order fulfillment directly from the Flxpoint platform.

Required Compliance with Amazon Services Business Solutions Agreement

Amazon requires all applications to enforce compliance with their Amazon Services Business Solutions Agreement. This ensures that sellers adhere to key terms for operating on the Amazon platform.

Specifically, one clause highlighted in the Sale and Fulfillment section states:

Sellers must: Identify yourself as the seller of each of your products on all packing slips or other information included with the shipment and as the person to whom a customer may return the applicable product.

To comply with this requirement, Flxpoint provides a toggle for Compliance with Amazon Business Solutions Agreement that must be enabled for each source. Follow the steps below to enable this setting:

Go to Sources in your Flxpoint account.
Click the gear icon next to the desired source.
Navigate to Settings.
Enable the Compliance with Amazon Business Solutions Agreement toggle.
Repeat these steps for each source as needed.

Starting September 22, 2022, any source that does not have this setting enabled will no longer be eligible for order routing from Amazon channels.

How to Connect

This guide will help you connect your Amazon Seller Portal with Flxpoint using OAuth2 for secure and seamless integration.

Important: Ensure you have the correct credentials and marketplace information before starting the process.

Connection Details

Enter your Selling Partner ID and Marketplace, then save the connection to initiate the OAuth2 process.

Steps for Locating Seller/Merchant ID & Token

Log in to Amazon Seller Central.
Navigate to Apps and Services > Selling Partner Appstore.
Search for "Flxpoint" in the Appstore.
Select the Flxpoint app and click Authorize Now.
Follow the prompts to authorize Flxpoint as a new developer.

Once authorized, you will be redirected to Flxpoint to link the generated token.

Steps in Flxpoint

Create a new channel and select Amazon as the integration type.
Select the "Amazon OAuth" connection that was created.
Edit the connection and update the marketplace as needed.

Amazon Developer Information

Amazon US, CA, MX:

Developer Name: Super Sale Source
Developer Account Number: 8674-2750-6503

Amazon UK:

Developer Name: Inventory Source
Developer Account Number: 9441-1215-9391

Locating Marketplace IDs

Amazon Marketplace IDs are standardized based on regions. You can select your marketplace from a dropdown during connection setup. Below is an example for reference:

Note: After submitting the required information, Amazon will provide you with your Selling Partner ID and API Token. Ensure these credentials are entered correctly during the setup.

Listing Operations

Import Listings

Sync & Link Listings

Publish Listings

Order Operations

Get Orders

Shipping Mappings

Proper configuration of Shipping Mappings is an essential first step before setting up your order operations. This process ensures that orders imported from Amazon are accurately mapped to a central shipping policy within Flxpoint. Below are the steps and important details you need to know.

Why Is Shipping Mapping Required?

Shipping mappings are crucial for:

Ensuring accurate and seamless import of orders from Amazon.
Matching your Amazon shipping settings with the corresponding policies in Flxpoint.

Without proper configuration, your orders may not align with your shipping methods, leading to potential errors in processing.

Steps to Configure Shipping Mappings

Identify Your Default Shipping Settings on Amazon:

Go to your Amazon Seller Central account.
Navigate to Settings > Shipping and Returns Information > Shipping Settings.
Locate the Default Shipping Address and Default Shipping Methods, as shown in the image below.

Understand the Amazon Shipping Methods:

Amazon provides multiple methods such as:
- Standard: Normal transit time of 4–14 business days.
- Expedited: Normal transit time of 2–6 business days.

Match Amazon Methods to Flxpoint Channel Shipping Texts:

In Flxpoint, go to the Shipping Mappings section for your Amazon channel.
Configure the Channel Shipping Text to correspond to Amazon's methods.
For example:
- Std US D2D Dom maps to Standard Shipping.
- Exp US D2D Dom maps to Expedited Shipping.

Verify Your Configuration:

Use the shipping text provided by Amazon to populate the Shipping Text in Flxpoint. Here’s a quick reference:

Shipping Text (Flxpoint)	Amazon Method
Exp US D2D Dom	Expedited
Second US D2D Dom	SecondDay
Econ US Dom	FreeEconomy
Std US D2D Dom	Standard

Additional Notes

If shipping mappings are not configured, order imports from Amazon will fail.
The shipping text should match exactly with Amazon's configuration to ensure proper syncing of orders.

Sync Orders

Common Errors

Below is a list of some common errors encountered when working with an Amazon Channel and the steps to troubleshoot them:

1. Brand Restrictions

Error Message: You are not authorized to list products under this brand.
Explanation: Amazon may restrict listing certain brands unless you are authorized.
Solution:
1. Add one of your SKUs for the restricted brand through Amazon's "Add a Product" page.
2. Amazon will review your application. Once approved, the product will be linked to your seller account.
3. After approval, you can establish a Link instead of publishing directly, which should resolve the issue for future listings.

2. Missing Mapping

Error Message: "Missing required mapping for amazon.inventory_product.fulfillment_center_id in mapping template."
Explanation: This error occurs because the field fulfillment_center_id in the publish mapping template is not populated. By default, this field is left blank.
Solution:
1. Open the publish mapping template in Flxpoint.
2. Populate the fulfillment_center_id field with the appropriate value based on your fulfillment setup.
3. Save the changes and retry publishing.

3. Product ID/Type

Error Message: "The product ID is required when the Product ID Type is provided."
Explanation: If you specify a Product ID Type (e.g., ASIN, UPC, GTIN), you must provide a valid Product ID in the mapping template.
Solution:
1. In the publish mapping template, select the appropriate Product ID Type (ASIN, UPC, or GTIN).
2. Ensure that the Product ID field has a valid value matching the chosen type (e.g., a correct ASIN for "ASIN").
3. Save the updates and try publishing the product again.

4. Condition Notes

Error Message: "Condition notes are not accepted for products with a new condition type. Condition note contributions have been ignored for 'SKU'."
Explanation: Amazon does not accept condition notes for products listed as "New." This is typically a warning rather than a critical error.
Solution:
1. Verify the condition type for the product is set to New.
2. Understand that condition notes are optional for new products, so the product will still publish despite this warning.

Flxpoint Knowledge