Each listing in Flxpoint includes a status column with a color-coded icon that provides valuable insights about its current state. By hovering over the icon, you can view detailed notifications. These notifications are grouped into three key status types:

• Listing Health Status: Indicates the current state of the listing, such as whether it is active, inactive, or hidden on the sales channel.
• Linking Status: Shows whether the listing is properly connected to an external sales channel, ensuring synchronization.
• Needs Attention Status Highlights issues that require review or action, such as missing SKUs or configuration errors.

These statuses allow you to monitor and manage your listings effectively, ensuring they are optimized for performance across all channels.

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Listing Health Statuses

In Flxpoint, each listing is assigned a Listing Health Status that reflects its current state. Below is a breakdown of the available statuses:

Queued Statuses

In addition to the health statuses, listings in Flxpoint can also transition through queued statuses, which represent actions awaiting processing. These include:

1. Listed (Unhiding): The listing will become active, visible, or available on the sales channel after the next sync job.
2. Hidden (Hiding): The listing will become inactive, invisible, or unavailable on the sales channel after the next sync job.
3. Delisted (Delisting): The listing will be completely removed from the sales channel and unlinked in Flxpoint after the next sync job.
4. Published (Publishing): The listing will be created or published on the sales channel during the next publishing job and linked to Flxpoint.
5. Overwrite Data (Overwriting): All listing data/content will be overwritten on the sales channel during the next publishing job.

For a detailed overview of all product and listing statuses in Flxpoint, including how they impact workflows, refer to Product and Listing Statuses.

Needs Attention Statuses

• Master SKU Missing - The listing is not connected to a product variant.
• Price/Qty Sync Error - When a listing is not able to successfully update its price or quantity fields to the connected listing.
• Content Sync Error - When a listing is not able to be published or updated, its content to the connected listing.
• Channel SKU Needs Linking - When a listing is not yet linked to a channel SKU/listing and has also not yet had a link attempted.

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Linking Statuses

Listings also have a Linking Status, which is different from the Listing Status:

• The Linking Status indicates whether the listing has been connected or linked to a listing on an external channel or platform.
• The Listing Status is more specific to the true state of the listing on the channel.

Using Force Sync

Flxpoint only updates product data that has changed since the last time it's communicated with your store.

If you would like to update all products that are currently linked to your store; you can manually trigger a "Force Sync"

To do this:

• Navigate to the Listing Variant search screen
• Select the Listings you'd like to force sync
• Click Actions > Force Sync > Yes

These listing will be queued to sync to your channel during the next Sync Products job.

Visual Health Status Indicators

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Reviewing and Clearing Listing Errors

As you sync and/or publish/overwrite listings, your sales channel may return errors requiring your attention.

Errors may impact one or both listing record types: parents and/or variants. You'll need to address and clear these errors before trying to publish or sync those records again.

To do so:

1. Filter all listings on the Variants view, where the Variant Publish Error = Not Empty. Review each record and address through improvements to your rules and/or mappings. Once resolved, run this filter again, select the results and choose Actions → Edit → Clear Errors.
2. Next, go to the Channel Listings tab → Parents view and filter all listings on the Parents view where the Parent Publish Error = Not Empty. Review each record and address through improvements to your rules and/or mappings. Once resolved, run this filter again, select the results and choose Actions → Edit → Clear Errors.

With the errors cleared, you are now ready to attempt to publish or overwrite again (syncs will automatically occur the next time your Sync Listings integration runs).

For example, you may select all the listings variants where the status is Not Listed and select Sync / Publish to run your publish.