The order life cycle has seven general phases :

1. Importing: Import orders from a channel
2. Invoicing: For B2C channels importing the receipt or B2B channels generating an invoice and capturing payment.
3. Routing orders: Route orders by generating or manually creating Fulfillment Requests/Fulfillment Orders (FR/FOs) for eligible source(s)
4. Processing: Submitting Fulfillment Requests/Fulfillment Orders to source(s) and (optionally) receiving acknowledgments back from source(s)
5. Shipments: and/or invoices imported from source(s)
6. Shipments: synced back to the sales channel
7. Analyzing order profitability: requires a source invoice to be added for each fulfillment Requests/fulfillment Orders

To see an audit of events that have occurred for a particular order, you can view the order history.

• In terms of our automated integrations, the general flow of processes is:

  • Integrated Channel → Get Orders
  • Internal Routing Orders
  • Integrated Source → Send Fulfillment Requests/Fulfillment Orders
  • Integrated Source → Get Fulfillment Requests/Fulfillment Orders Acknowledgments (optional)
  • Integrated Source → Get Shipments
  • Integrated Source → Get Invoices
  • Integrated Channel → Sync Orders