How To Tutorials

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Managing Your Products

Product tools tutorials

How to Create a Custom View

Views allow a user to configure the specific fields they would like to see within the search view in the Product and Order tabs.

For example, a standard view within Products could be customized to show pricing, product content, or a hybrid between the two.

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How to Create a Saved Filter

Filtering allows you to apply search criteria and find exactly what you are looking for within the data. Filters can be applied to many large sets of data, such as products, orders, invoices, and reports.

Custom filters are a set of filters saved for easy access.

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How to Find & Tag Duplicates

This tool can be used to identify products that have not properly merged or are duplicated in the Product Catalog. Once identified, you can diagnose the best troubleshooting method.

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How to Tag a Single Product

Tagging allows you to add a label to a product or order to help reference and organize your data efficiently.

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How to Tag a Group of Products

Tagging allows you to add a label to a group of products to help reference and organize your data efficiently.

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How to Bulk Customize Your Products

Customizations allow you to edit your product data before it is sent to your sales platform. You may edit a single item or a group of items.

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Source Inventory Tutorials

How to Manually Edit Inventory

Flxpoint allows you to manually edit your inventory at the Source Inventory level. Editable fields include identifiers, cost, quantity, images, and options.

Note: Any field you would like to manually update will need to be set to "Don't Map" on your Get Inventory Primary mapping template. To pass the manual edits to the Product Catalog and Channel Listings level, rebuild the SKU at both levels.

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How to Manually Create Inventory

Flxpoint allows you to manually create new inventory and connect the inventory to a designated source. This provides a quick and easy way to add new items to your inventory.

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Product Catalog Tutorials

How to Create a Product

Creating a product will allow you to move inventory from Source Inventory into the Product Catalog. This gives you the opportunity to refine the catalog of items you wish to sell.

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How to Manually Create a Product

Flxpoint allows you to create products directly into the Product Catalog. By doing so, you bypass the traditional flow from Source >>> Source Inventory >>> Product Catalog.

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How to Rebuild Single Product

Re-building a product pulls the latest static field updates from the Source Inventory into the Product Catalog. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.

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How to Rebuild Products in Bulk

Re-building products in bulk pulls the latest static field updates from the Source Inventory into the Product Catalog. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.

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Channel Listings Tutorials

How to Create a Listing

Creating a listing will move your products from the Product Catalog into the Channels Listings and assign the product to a specific channel or group of channels.

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How to Rebuild Single Listings

Re-building a product pulls the latest static field updates from the Product Catalog into the Channel Listings. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.

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How to Rebuild Listings in Bulk

Re-building a product pulls the latest static field updates from the Product Catalog into the Channel Listings. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.

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How to Delete Channel SKUs

This process can be followed on the Source Inventory, Product Catalog, or Channel Listings tabs.

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How to Relink Listings

Relink listings attempts to link listings that currently have a status of Unlinked based on your linking priorities.

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How to Publish / Overwrite

Publish: To create brand-new listings on your sales platform.
Overwrite: To update "static" product data fields on your sales platform. Static data includes images, titles, descriptions, brand, categories, options, and attributes.

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How to Cancel Action

Follow these steps if you wish to cancel any action such as publish/overwrite or delist.

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Managing Your Orders


Actions & Settings Tutorials

How to View Order History & Logs

Viewing the order history and logs will provide you with a line-by-line interaction history for an order. This is a great first step for order troubleshooting.

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How to Hold or Cancel An Order

Follow these steps to place an order on hold for further review or to cancel the order entirely.

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How to Add a New Shipping Policy

Follow these steps to manually add a new shipment path to your orders.

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How to Allow Backorders

Enabling backorders will let you generate an order for the product even if the inventory is marked as "0" or "Out Of Stock" on your channel.

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How to Setup a Custom Alert

You can create custom alerts for almost anything including: orders, integrations running, and shipment alerts.

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Order Line Item Tutorials

How to Add Line Item

In the event your customer forgets to order an item, you may add a new line item to the order before the fulfillment request is sent to your supplier.

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How to Replace Line Item with an Alternative

Our Product Alternative feature allows you to replace any product within the order and fulfillment request with a closely-related alternate SKU to prevent delays in fulfillment.

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How to Mark a Line Item as Non-Shippable

Marking a line item as non-shippable is recommended for digital goods such as PDF manuals and gift cards.

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Fulfillment Request Tutorials

How to Preview a Fulfillment Request

Previewing a fulfillment request allows you to see how each routing group will affect your fulfillment request before it is created. This gives you space to make decisions and troubleshoot before the supplier is aware of the order.

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How to Manually Create a Fulfillment Request

Manually creating a fulfillment request allows you to determine where to send the order.

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How to Manually Generate a Fulfillment Request

Manually generating a fulfillment request will allow Flxpoint's routing system to determine where to send the order based on your customized routing preferences.

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How to Manually Void & Regenerate a Fulfillment Request

During troubleshooting, you may wish to void and regenerate a fulfillment request.

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How to Enable Auto-Generate Fulfillment Request

Enabling auto-generate fulfillment requests allows Flxpoint to automatically create the fulfillment request upon successful import of an order. Please note that this will not automatically process the fulfillment request.

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How to Enable Auto-Processing Fulfillment Request

Enabling auto-processing fulfillment requests will allow Flxpoint to automatically send the fulfillment request to the selected source based on your order routing configuration.

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Stocking Manifest & Cross Dock POs Tutorials

How to Create a Stocking Manifest

Restocking your warehouse all starts with a Stocking Manifest. A Stocking Manifest is a record of the Stocking Purchase Order and Transfer Order generated together to replenish the stock of an internal warehouse.

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How to Create a Cross Dock PO

Cross Docking is the act of consolidating multiple fulfillment requests going to the same source into a single purchase order. This shipment will be delivered to your facilities where it will be repackaged and sent to the customer.

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Managing Your Vendors


Vendor Tutorials

How to Add a New Vendor in the Vendor Portal

Resellers looking to better communicate with their vendors have the ability to provide them access to a Vendor Portal. This portal includes custom branding (logo included), and your vendors will be able to view new purchase orders and upload tracking and invoices.

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How To Vendor Portal Inventory Upload

Enabling the inventory upload allows for your vendors to create or update products in the Vendor Portal.

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How To Vendor Portal Shipment Upload

Enabling this rule will allow your vendors to associate shipment details to purchase orders via a CSV/XSLX file.

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How To Vendor Portal Invoice Upload

Enabling this rule allows for vendors to associate invoices to purchase orders via CSV/XSLX file.

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Managing your Workflows
 

General Tutorials

How to Test Your Workflow

Testing your workflows allows you to see in real time how the workflows will affect your products. We always recommend testing your workflows to ensure you're getting the desired outcome.

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Pricing & Quantity Tutorials

How to Add Shipping Cost to List Price (Global)

Follow these steps to add shipping cost to the list price globally (or for all channels). This will raise the list price that the customer pays to you.

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How to Set Default List Price to Source List Price

If you are utilizing the source list price field, use this rule to have all pricing calculations based on the source list price instead of estimated cost.

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How to Update and Lock Pricing & Quantity

By following these steps, you can update the price and quantity of a product or group of products. After updating the products, they will lock their price and quantity in place.

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Listing Status Tutorials

How to Delist an Item Based on Quantity

Follow these steps to have Flxpoint automatically queue products for delisting when they reach a certain quantity threshold.

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Order Importing & Routing Tutorials

How to Set an Order on Hold Automatically

Use this method to automatically place an order on hold upon import.

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How to Set Billing Address to Shipping Address

Follow these steps to automatically set the billing address to the shipping address upon import of the order.

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How to Trim Address Character Length

Some sources enforce character limits on the shipping address of an order. Use this method to automatically trim the address upon import of the order.

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How to Create a New Routing Group

A routing group represents a group of routing priorities, eligible sources, and decisions if an order cannot be routed. You are able to create multiple routing groups for various use cases.

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How to Edit Your Default Routing Group

A routing group represents a group of routing priorities, eligible sources, and decisions if an order cannot be routed. You are provided a Default Routing Group when your account is created. We recommend editing this group to your liking when you configure your account.

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How to Change Shipping Text Based on Note

Follow these steps to have the channel shipping text automatically update based on a note. Changing the shipping text will redirect the order to a different shipping policy.

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Channel Specific Tutorials

How to Set a Quantity Buffer

Setting a quantity buffer may help prevent overselling popular items on your sales channel.

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How to Create a Pricing Rule for MAP

This tutorial will teach you how to set your List Price to MAP and then raise it by 10%. Feel free to modify this rule when applying it on your account.

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How to Add Shipping Cost to List Price

This tutorial will teach you how to add shipping cost directly to the list price on a channel-by-channel basis.

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How to Pass a Shopify Tag to Flxpoint Notes Field

This will cover passing all Shopify tags to the Flxpoint notes field. If you only want certain tags, please use an Order Import rule.

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Source Specific Tutorials

How to Configure a Do Not Import Rule

Use these steps to configure a Do Not Import rule for brands, categories, SKUs, or lists.

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How to Set Your Source Cost to MSRP

Use these steps to set your Source Cost to MSRP, this is leveraged in pricing rules. Conditional pricing rules can be used for a wide range of use cases. You can leverage these same steps to manipulate your pricing structure.

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How to Add Shipping & Dropshipping Fee to Your Source Cost

Use these steps to customize your source cost by adding shipping and dropship charges to the source cost.

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How to Setup Source Specific Tiered Shipping Cost

Follow these steps to configure a tiered shipping cost rule. We recommend this for weight-based shipping rules.

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How to Setup a Send Fulfillment Request Email

Use these steps to configure the Send Fulfillment Request integrations to send the fulfillment requests to your supplier/warehouse via email.

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Utilities & Account Settings
 

Utilities Tutorials

How to Create a Custom Filter

Filtering allows you to apply search criteria and find exactly what you are looking for within the data. Filters can be applied to many large sets of data, such as products, orders, invoices, and reports. Custom filters are a set of filters saved for easy access.

View Tutorial

How to Create a Custom View

Views allow a user to configure the specific fields they would like to see within the search view in the Product and Order tabs. For example, a standard view within Products could be customized to show pricing, product content, or a hybrid between the two.

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How to Create an Export

Exports allow you to export selected Flxpoint data into a .CSV file to be used in tandem with other software.

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How to Configure a Mapping Template

Mapping templates are instructional guides. They tell Flxpoint how to align data as it moves through our platform. You will use mapping templates in a variety of situations, such as configuring a source or channel.

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How to Create a List

Lists are a powerful tool that can be leveraged in workflows and rules throughout Flxpoint. The ability to create and maintain lists will now allow you to easily expand upon bulk managing for brands, SKUs, and many other scenarios.

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How to Create a Mapping Setting

Mapping sets replace a given value with another. These can be applied in mapping templates to translate incoming data to the desired end value.

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Account Settings Tutorials

How to Update Currency Setting

Flxpoint allows you to update the type of currency shown.
Please note: Updating the currency shown will not convert pricing from one currency to another.

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How to Configure Committed Stock

Committed stock allows for the closest thing to live inventory quantity possible when using 3rd parties for distribution.
When committed stock is enabled and you receive new orders, the Committed Quantity on the generated fulfillment request/fulfillment orders will be decremented from the In Stock Quantity.
The result is when the next sync to the channel happens, only Available Quantity that can be committed will show as available on your channel, helping to prevent overselling.

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