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Managing Your Products
Product tools tutorials
How to Create a Custom View
Views allow a user to configure the specific fields they would like to see within the search view in the Product and Order tabs.
For example, a standard view within Products could be customized to show pricing, product content, or a hybrid between the two.
View TutorialHow to Create a Saved Filter
Filtering allows you to apply search criteria and find exactly what you are looking for within the data. Filters can be applied to many large sets of data, such as products, orders, invoices, and reports.
Custom filters are a set of filters saved for easy access.
View TutorialHow to Find & Tag Duplicates
This tool can be used to identify products that have not properly merged or are duplicated in the Product Catalog. Once identified, you can diagnose the best troubleshooting method.
View TutorialHow to Tag a Single Product
Tagging allows you to add a label to a product or order to help reference and organize your data efficiently.
View TutorialHow to Tag a Group of Products
Tagging allows you to add a label to a group of products to help reference and organize your data efficiently.
View TutorialHow to Bulk Customize Your Products
Customizations allow you to edit your product data before it is sent to your sales platform. You may edit a single item or a group of items.
View Tutorial
Source Inventory Tutorials
How to Manually Edit Inventory
Flxpoint allows you to manually edit your inventory at the Source Inventory level. Editable fields include identifiers, cost, quantity, images, and options.
Note: Any field you would like to manually update will need to be set to "Don't Map" on your Get Inventory Primary mapping template. To pass the manual edits to the Product Catalog and Channel Listings level, rebuild the SKU at both levels.
View TutorialHow to Manually Create Inventory
Flxpoint allows you to manually create new inventory and connect the inventory to a designated source. This provides a quick and easy way to add new items to your inventory.
View Tutorial
Product Catalog Tutorials
How to Create a Product
Creating a product will allow you to move inventory from Source Inventory into the Product Catalog. This gives you the opportunity to refine the catalog of items you wish to sell.
View TutorialHow to Manually Create a Product
Flxpoint allows you to create products directly into the Product Catalog. By doing so, you bypass the traditional flow from Source >>> Source Inventory >>> Product Catalog.
View TutorialHow to Rebuild Single Product
Re-building a product pulls the latest static field updates from the Source Inventory into the Product Catalog. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.
View TutorialHow to Rebuild Products in Bulk
Re-building products in bulk pulls the latest static field updates from the Source Inventory into the Product Catalog. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.
View Tutorial
Channel Listings Tutorials
How to Create a Listing
Creating a listing will move your products from the Product Catalog into the Channels Listings and assign the product to a specific channel or group of channels.
View TutorialHow to Rebuild Single Listings
Re-building a product pulls the latest static field updates from the Product Catalog into the Channel Listings. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.
View TutorialHow to Rebuild Listings in Bulk
Re-building a product pulls the latest static field updates from the Product Catalog into the Channel Listings. Static data fields include images, titles, descriptions, brand, categories, options, and attributes.
View TutorialHow to Delete Channel SKUs
This process can be followed on the Source Inventory, Product Catalog, or Channel Listings tabs.
View TutorialHow to Relink Listings
Relink listings attempts to link listings that currently have a status of Unlinked based on your linking priorities.
View TutorialHow to Publish / Overwrite
Publish: To create brand-new listings on your sales platform.
Overwrite: To update "static" product data fields on your sales platform. Static data includes images, titles, descriptions, brand, categories, options, and attributes.
How to Cancel Action
Follow these steps if you wish to cancel any action such as publish/overwrite or delist.
View Tutorial
Managing Your Orders
Actions & Settings Tutorials
How to View Order History & Logs
Viewing the order history and logs will provide you with a line-by-line interaction history for an order. This is a great first step for order troubleshooting.
View TutorialHow to Hold or Cancel An Order
Follow these steps to place an order on hold for further review or to cancel the order entirely.
View TutorialHow to Add a New Shipping Policy
Follow these steps to manually add a new shipment path to your orders.
View TutorialHow to Allow Backorders
Enabling backorders will let you generate an order for the product even if the inventory is marked as "0" or "Out Of Stock" on your channel.
View TutorialHow to Setup a Custom Alert
You can create custom alerts for almost anything including: orders, integrations running, and shipment alerts.
View Tutorial
Order Line Item Tutorials
How to Add Line Item
In the event your customer forgets to order an item, you may add a new line item to the order before the fulfillment request is sent to your supplier.
View TutorialHow to Replace Line Item with an Alternative
Our Product Alternative feature allows you to replace any product within the order and fulfillment request with a closely-related alternate SKU to prevent delays in fulfillment.
View TutorialHow to Mark a Line Item as Non-Shippable
Marking a line item as non-shippable is recommended for digital goods such as PDF manuals and gift cards.
View Tutorial
Fulfillment Request Tutorials
How to Preview a Fulfillment Request
Previewing a fulfillment request allows you to see how each routing group will affect your fulfillment request before it is created. This gives you space to make decisions and troubleshoot before the supplier is aware of the order.
View TutorialHow to Manually Create a Fulfillment Request
Manually creating a fulfillment request allows you to determine where to send the order.
View TutorialHow to Manually Generate a Fulfillment Request
Manually generating a fulfillment request will allow Flxpoint's routing system to determine where to send the order based on your customized routing preferences.
View TutorialHow to Manually Void & Regenerate a Fulfillment Request
During troubleshooting, you may wish to void and regenerate a fulfillment request.
View TutorialHow to Enable Auto-Generate Fulfillment Request
Enabling auto-generate fulfillment requests allows Flxpoint to automatically create the fulfillment request upon successful import of an order. Please note that this will not automatically process the fulfillment request.
View TutorialHow to Enable Auto-Processing Fulfillment Request
Enabling auto-processing fulfillment requests will allow Flxpoint to automatically send the fulfillment request to the selected source based on your order routing configuration.
View Tutorial
Stocking Manifest & Cross Dock POs Tutorials
How to Create a Stocking Manifest
Restocking your warehouse all starts with a Stocking Manifest. A Stocking Manifest is a record of the Stocking Purchase Order and Transfer Order generated together to replenish the stock of an internal warehouse.
View TutorialHow to Create a Cross Dock PO
Cross Docking is the act of consolidating multiple fulfillment requests going to the same source into a single purchase order. This shipment will be delivered to your facilities where it will be repackaged and sent to the customer.
View Tutorial
Managing Your Vendors
Vendor Tutorials
How to Add a New Vendor in the Vendor Portal
Resellers looking to better communicate with their vendors have the ability to provide them access to a Vendor Portal. This portal includes custom branding (logo included), and your vendors will be able to view new purchase orders and upload tracking and invoices.
View TutorialHow To Vendor Portal Inventory Upload
Enabling the inventory upload allows for your vendors to create or update products in the Vendor Portal.
View TutorialHow To Vendor Portal Shipment Upload
Enabling this rule will allow your vendors to associate shipment details to purchase orders via a CSV/XSLX file.
View TutorialHow To Vendor Portal Invoice Upload
Enabling this rule allows for vendors to associate invoices to purchase orders via CSV/XSLX file.
View Tutorial
Managing your Workflows
General Tutorials
How to Test Your Workflow
Testing your workflows allows you to see in real time how the workflows will affect your products. We always recommend testing your workflows to ensure you're getting the desired outcome.
View Tutorial
Pricing & Quantity Tutorials
How to Add Shipping Cost to List Price (Global)
Follow these steps to add shipping cost to the list price globally (or for all channels). This will raise the list price that the customer pays to you.
View TutorialHow to Set Default List Price to Source List Price
If you are utilizing the source list price field, use this rule to have all pricing calculations based on the source list price instead of estimated cost.
View TutorialHow to Update and Lock Pricing & Quantity
By following these steps, you can update the price and quantity of a product or group of products. After updating the products, they will lock their price and quantity in place.
View Tutorial
Listing Status Tutorials
How to Delist an Item Based on Quantity
Follow these steps to have Flxpoint automatically queue products for delisting when they reach a certain quantity threshold.
View Tutorial
Order Importing & Routing Tutorials
How to Set an Order on Hold Automatically
Use this method to automatically place an order on hold upon import.
View TutorialHow to Set Billing Address to Shipping Address
Follow these steps to automatically set the billing address to the shipping address upon import of the order.
View TutorialHow to Trim Address Character Length
Some sources enforce character limits on the shipping address of an order. Use this method to automatically trim the address upon import of the order.
View TutorialHow to Create a New Routing Group
A routing group represents a group of routing priorities, eligible sources, and decisions if an order cannot be routed. You are able to create multiple routing groups for various use cases.
View TutorialHow to Edit Your Default Routing Group
A routing group represents a group of routing priorities, eligible sources, and decisions if an order cannot be routed. You are provided a Default Routing Group when your account is created. We recommend editing this group to your liking when you configure your account.
View TutorialHow to Change Shipping Text Based on Note
Follow these steps to have the channel shipping text automatically update based on a note. Changing the shipping text will redirect the order to a different shipping policy.
View Tutorial
Channel Specific Tutorials
How to Set a Quantity Buffer
Setting a quantity buffer may help prevent overselling popular items on your sales channel.
View TutorialHow to Create a Pricing Rule for MAP
This tutorial will teach you how to set your List Price to MAP and then raise it by 10%. Feel free to modify this rule when applying it on your account.
View TutorialHow to Add Shipping Cost to List Price
This tutorial will teach you how to add shipping cost directly to the list price on a channel-by-channel basis.
View TutorialHow to Pass a Shopify Tag to Flxpoint Notes Field
This will cover passing all Shopify tags to the Flxpoint notes field. If you only want certain tags, please use an Order Import rule.
View Tutorial
Source Specific Tutorials
How to Configure a Do Not Import Rule
Use these steps to configure a Do Not Import rule for brands, categories, SKUs, or lists.
View TutorialHow to Set Your Source Cost to MSRP
Use these steps to set your Source Cost to MSRP, this is leveraged in pricing rules. Conditional pricing rules can be used for a wide range of use cases. You can leverage these same steps to manipulate your pricing structure.
View TutorialHow to Add Shipping & Dropshipping Fee to Your Source Cost
Use these steps to customize your source cost by adding shipping and dropship charges to the source cost.
View TutorialHow to Setup Source Specific Tiered Shipping Cost
Follow these steps to configure a tiered shipping cost rule. We recommend this for weight-based shipping rules.
View TutorialHow to Setup a Send Fulfillment Request Email
Use these steps to configure the Send Fulfillment Request integrations to send the fulfillment requests to your supplier/warehouse via email.
View Tutorial
Utilities & Account Settings
Utilities Tutorials
How to Create a Custom Filter
Filtering allows you to apply search criteria and find exactly what you are looking for within the data. Filters can be applied to many large sets of data, such as products, orders, invoices, and reports. Custom filters are a set of filters saved for easy access.
View TutorialHow to Create a Custom View
Views allow a user to configure the specific fields they would like to see within the search view in the Product and Order tabs. For example, a standard view within Products could be customized to show pricing, product content, or a hybrid between the two.
View TutorialHow to Create an Export
Exports allow you to export selected Flxpoint data into a .CSV file to be used in tandem with other software.
View TutorialHow to Configure a Mapping Template
Mapping templates are instructional guides. They tell Flxpoint how to align data as it moves through our platform. You will use mapping templates in a variety of situations, such as configuring a source or channel.
View TutorialHow to Create a List
Lists are a powerful tool that can be leveraged in workflows and rules throughout Flxpoint. The ability to create and maintain lists will now allow you to easily expand upon bulk managing for brands, SKUs, and many other scenarios.
View TutorialHow to Create a Mapping Setting
Mapping sets replace a given value with another. These can be applied in mapping templates to translate incoming data to the desired end value.
View Tutorial
Account Settings Tutorials
How to Update Currency Setting
Flxpoint allows you to update the type of currency shown.
Please note: Updating the currency shown will not convert pricing from one currency to another.
How to Configure Committed Stock
Committed stock allows for the closest thing to live inventory quantity possible when using 3rd parties for distribution.
When committed stock is enabled and you receive new orders, the Committed Quantity on the generated fulfillment request/fulfillment orders will be decremented from the In Stock Quantity.
The result is when the next sync to the channel happens, only Available Quantity that can be committed will show as available on your channel, helping to prevent overselling.