Notifications
Summary
Explains Flxpoint's two built-in notification types, Global Notifications and Job Completion Notifications, how recipients are configured, and where to review notification history.
Notifications keep you informed without any custom setup: opt into Global Notifications for account events, and review Job Completion Notifications logged after each integration run. Recipients follow your notification email settings. For configurable, event-driven emails, see Custom Alerts.
- Global notifications: opt in to account-event emails; they cannot be customized.
- Job completion: every integration run logs a result you can review.
- Email routing: send to the default email or override it with your own.
- Enable or disable: toggle each global notification on or off in Settings.
| Type | What it is |
|---|---|
| Global notifications | Opt-in, non-customizable emails for account events: completion signals (e.g. Source Invoice Imported, New Reseller Signup) or investigation signals (e.g. New Inventory Imported, Cost of Goods Mismatch) |
| Job completion notifications | Logged whenever an operation completes, with counts (e.g. a Get Inventory Primary run shows products imported, updated, new, and archived) |
| Custom alerts | Configurable emails you build and tie to an event: covered in Custom Alerts |
Where to see job completion notifications
| Location | Shows |
|---|---|
| Integration notification bar | The 5 most recent completions for that source or channel integration (Sources or Channels, Integrations, scroll to the bar) |
| Red Bell icon (top right) | Full history, with filters and a search bar to narrow results |
You keep getting an email you do not want (for example, order cannot be routed)
Turn that global notification off: Settings, Notifications, click its toggle to disable, then Update. Only the notifications you opt into are sent.
You are not receiving a notification you expected
Confirm the notification is enabled under Settings, Notifications, and check the Notification Default Email (and any Override Notification Email) is a current, correct address.
Can I be notified when an order is placed on hold?
There is no general notification for every order placed on hold. For orders that cannot be routed, open Settings > Orders > Order Routing Rules, edit the routing group, set If Order Cannot Be Routed to Place Order On Hold, and enter an address in Cannot Be Routed - Send To Email (separate several addresses with commas). Flxpoint then emails you when it places such an order on hold.
How do I enable or disable a notification?
Settings, Notifications, click a toggle to enable or disable it, then Update in the bottom left to save.
Who receives notifications, and can I add more than one address?
They go to the Notification Default Email unless you enable Override Notification Email. The override accepts multiple addresses separated by commas.
Where can I see the history of job completions?
Click the Red Bell icon in the top right for full history with filters and search. An integration's own bar shows only its 5 most recent.
Can I change the content or conditions of a global notification?
No: global notifications are fixed. Use a Custom Alert when you need custom content, recipients, or trigger conditions.
What events can send a notification?
You can turn on email alerts for events such as order authorizations, new order imports, new source inventory imports, purchase order failures, shipping label failures, new reseller sign-ups, source invoices (including cost mismatches), new channel shipping methods, and items that become fulfillable.
Can I send different notifications to different people?
Yes. In Settings > Notifications, you can select Override notification email next to any specific notification type. This allows you to route that specific alert to a different email address than your account's Notification Default Email.
Can I get an alert when an order or fulfillment request is stuck in Processing?
No built-in notification fires when an order or fulfillment request sits in a status for too long. Use the Orders or Fulfillment Requests list and filter by status to find them.
Can new order emails be sent to my supplier?
The new order import email goes to your own notification address (or one override address you set), not to a source. A supplier can get fulfillment request emails through the vendor notification setting, which is separate.
Will I be notified when an order comes in as Not Managed?
There is no notification for Not Managed orders. Open Orders and filter by the Not Managed status to review them.