📋 Order Management & Fulfillment
Order Routing
Order Cannot Be Routed - Troubleshooting
Why an order shows Cannot Be Routed or lands On Hold, and the settings that most often cause it. While an order is on hold, all actions on it are paused until the hold is released.
Order Routing: Groups & Priorities
Routing groups and the ordered priorities inside them - how Flxpoint picks a source for each order using Lowest Cost, Source Priority, Single FR and Closest, evaluated top-to-bottom, and how it breaks a tie.
Order Routing: Preview & Troubleshooting
How to see which source Flxpoint will pick before a fulfillment request exists - the pre-generation preview, how estimated profit or loss is calculated, and the three log tools that explain a routing decision after the fact.
Preview and Configure Order Routing
The Order Routing Preview shows how an order will route under your current routing groups and priorities, surfaces errors, and estimates profit or loss before you generate a fulfillment request: this is also step 9 of onboarding.
Routing Estimations
The cost estimates that drive Lowest Cost routing - predefined or real-time estimated shipping cost, per-source dropship fee rules, and live carrier rate shopping through ShipEngine.
Routing Groups
A routing group is the set of eligible sources, priority rules, and fallback behavior applied when Flxpoint generates fulfillment requests; every account needs one default group, with additional groups only for situations that require different routing logic.
Routing Orders
Order Routing evaluates your business rules on every incoming order and prepares a fulfillment request for the best source, using routing groups, priorities, a preview, and logs; one well-configured routing group covers most accounts.
Routing Priorities
Routing priorities are the ordered rules Flxpoint evaluates top to bottom within a routing group to decide which eligible source fulfills an order.
Fulfillment Requests
Cross Docking
Consolidating multiple unprocessed fulfillment requests going to the same vendor into a single purchase order - so items ship to your internal warehouse for repackaging before reaching the end customer.
Fulfillment Request Statuses
A glossary of the additional fulfillment request/order statuses and error states beyond the standard processing lifecycle, and what to do about each.
Fulfillment Request Strategy
Configuration rules that control auto-processing, FR number format, max number length, and what happens when number limits are exceeded set globally or per source.
Fulfillment Requests & Fulfillment Orders
What FRs and FOs are, how they're generated, every status and what it means, how to adjust or cancel, bulk operations, and bin location tracking.
Managing FRs: Auto & Manual
How to generate, process, preview, void, and regenerate FRs - covering both the automated path and every manual action available on an order.
Managing Fulfillment Requests
How to generate, process, void, and re-generate fulfillment requests either automatically through routing or manually step by step, and where each setting lives.
Packing Slips
How to generate, configure, and send packing slips with fulfillment requests - covering manual attachment, automation, format options, and delivery destinations.
Send FRs via Email
For vendors without a prebuilt Flxpoint integration - how to configure automated FR delivery via email as an HTML body, PDF attachment, or CSV/XLSX file, plus setting up a custom "From" email address.
Order Management
Bigcommerce FFL Order Processing Guide
How to connect Master FFL (FFL360) on BigCommerce to Flxpoint via webhook so firearm orders automatically route to the FFL dealer while accessories ship normally.
Channel Invoices
Channel invoices capture the money side of an order at the channel: receipts for paid B2C orders and invoices for B2B reseller orders, including authorization and payment capture.
Importing Orders
Orders arrive from an integrated channel (Get Orders for B2C, or the Flxpoint API for B2B resellers) and pass through an import workflow that can hold, tag, modify, or alert on orders before they reach the Orders grid; tags from every matching rule now stack instead of the last rule winning.
In-Store Orders
The In-Store Order setting lets you designate POS purchases so Flxpoint auto-generates a fulfillment request from your chosen source, commits or releases stock, and auto-closes the order once both a channel toggle and an active workflow rule are configured.
Manual Orders
Manual orders let you create, edit, and track orders directly in Flxpoint when they did not come through an integrated channel, and they flow into the same workflows as imported orders.
Order Modifications
Explains how to add or cancel order line items, edit order fields, and mark items non-shippable on Open orders in Flxpoint.
Order Timeline
The Order Timeline is a chronological, newest-first history of every significant action on an order that also doubles as a comment thread for your team.
Orders and the Order Life Cycle
Orders and the Order Life Cycle walks through how an order moves through Flxpoint (from channel import and invoicing, through routing and fulfillment, to shipment sync and profitability analysis) and flags the most common places orders get stuck.
Source Invoices
A source invoice is the cost a source charges for a fulfillment request; it can be imported automatically via Get Invoices or entered manually, and together with order revenue it powers profitability reporting.
Returns & Cancellations
Reporting & Analytics
Configuring Vendor SLA Thresholds
Learn how to set and manage shipment service-level agreement (SLA) thresholds for your sources to track fulfillment performance on your dashboard.
Reporting
Filterable reports for order profitability, product performance, and vendor fulfillment, with margins built from channel and source invoices.