Order Routing

Order Cannot Be Routed - Troubleshooting

Why an order shows Cannot Be Routed or lands On Hold, and the settings that most often cause it. While an order is on hold, all actions on it are paused until the hold is released.

July 20, 2026

Routing Groups

A routing group is the set of eligible sources, priority rules, and fallback behavior applied when Flxpoint generates fulfillment requests; every account needs one default group, with additional groups only for situations that require different routing logic.

July 20, 2026

Preview and Configure Order Routing

The Order Routing Preview shows how an order will route under your current routing groups and priorities, surfaces errors, and estimates profit or loss before you generate a fulfillment request — this is also step 9 of onboarding.

July 20, 2026

Routing Priorities

Routing priorities are the ordered rules Flxpoint evaluates top to bottom within a routing group to decide which eligible source fulfills an order.

July 20, 2026

Routing Orders

Order Routing evaluates your business rules on every incoming order and prepares a fulfillment request for the best source, using routing groups, priorities, a preview, and logs; one well-configured routing group covers most accounts.

July 20, 2026

Routing Estimations

June 26, 2026

Order Routing: Preview & Troubleshooting

June 26, 2026

Order Routing: Groups & Priorities

June 26, 2026