Order Routing
Order Cannot Be Routed - Troubleshooting
Why an order shows Cannot Be Routed or lands On Hold, and the settings that most often cause it. While an order is on hold, all actions on it are paused until the hold is released.
Order Routing: Groups & Priorities
Routing groups and the ordered priorities inside them - how Flxpoint picks a source for each order using Lowest Cost, Source Priority, Single FR and Closest, evaluated top-to-bottom, and how it breaks a tie.
Order Routing: Preview & Troubleshooting
How to see which source Flxpoint will pick before a fulfillment request exists - the pre-generation preview, how estimated profit or loss is calculated, and the three log tools that explain a routing decision after the fact.
Preview and Configure Order Routing
The Order Routing Preview shows how an order will route under your current routing groups and priorities, surfaces errors, and estimates profit or loss before you generate a fulfillment request: this is also step 9 of onboarding.
Routing Estimations
The cost estimates that drive Lowest Cost routing - predefined or real-time estimated shipping cost, per-source dropship fee rules, and live carrier rate shopping through ShipEngine.
Routing Groups
A routing group is the set of eligible sources, priority rules, and fallback behavior applied when Flxpoint generates fulfillment requests; every account needs one default group, with additional groups only for situations that require different routing logic.
Routing Orders
Order Routing evaluates your business rules on every incoming order and prepares a fulfillment request for the best source, using routing groups, priorities, a preview, and logs; one well-configured routing group covers most accounts.
Routing Priorities
Routing priorities are the ordered rules Flxpoint evaluates top to bottom within a routing group to decide which eligible source fulfills an order.