Order Modifications
Summary
Explains how to add or cancel order line items, edit order fields, and mark items non-shippable on Open orders in Flxpoint.
Order modifications let you adjust an existing order without recreating it. You can add or cancel line items, edit order fields, and mark individual items as non-shippable. What you can do depends on the order's status and on how much of each line is already allocated to a fulfillment request: adding line items is turned off once the order is Closed or Canceled, and cancelling needs quantity that is not yet canceled or allocated.
- Add line item: add a catalog product, then confirm quantity and pricing.
- Cancel line item: cancel the quantity that is not yet allocated to a fulfillment request, for one item or several at once.
- Edit fields: update notes, addresses, shipping policy, tags, and custom fields.
- Non-shippable: flag items as non-shippable so they do not force the order On Hold.
| Field | Notes |
|---|---|
| Order Notes | Internal reference notes. |
| Custom Fields | Additional order-level metadata. |
| Shipping / Billing Address | Delivery and payment location details. |
| Shipping Policy | The policy applied to the order. |
| Tags | Labels for categorization. |
| Item Details | Mark line items shippable or non-shippable by enabling or disabling the Shippable setting: open the order line item details, go to Item Details, and click the pencil icon. |
Before the FR/FO exists
Open Actions → Cancel Line Items. The Cancel Line Items window lists each line item with a Cancel QTY box, up to its unallocated quantity; fill in the quantities, click Next, then Confirm. To cancel one item only, use the gear next to that line item and choose Cancel, which opens the same window for that item. The ordered quantity stays the same: the item's Canceled quantity goes up and its fulfillable quantity goes down.
After the FR/FO is generated
Under the FR entry, use Actions → Adjust FR/FO, then choose to cancel from this FR/FO and refulfill from another source, or cancel from both the FR/FO and the order.
A cancelled or qty-0 line item still exported to ShipStation
If an item was cancelled from both the FR/FO and the order through Adjust Fulfillment Request but still reached ShipStation, the FR was most likely processed (or processed then unprocessed) around the same moment another channel was sending FR/FOs for a shared source. Review the Order Timeline to confirm the processing sequence before re-submitting.
Cannot fix a wrong price on a committed line item
Once a line item is committed you may be unable to edit its price, and cancelling it can prevent re-adding the same SKU at the correct price. Set the correct price in the add-item modal before confirming; if an item is already stuck, contact support rather than rebuilding the order.
How do I cancel one item without cancelling the whole fulfillment request?
Use Adjust FR/FO and enter the quantity to cancel in the Cancel column for just that line item, then choose whether to refulfill it from another source or cancel it from the order entirely. Items you leave untouched continue to ship.
If I cancel an item on the channel after import, do I need to cancel it in Flxpoint too?
Yes. Flxpoint does not have an automatic cancellation flow from the channel, so cancel the item in Flxpoint as well, in the line item section, to keep the two in sync.
Can I add a product that is not already in my catalog?
No. When adding a line item you can only select products that already exist in your Product Catalog. Confirm quantity and pricing, then click Confirm.