Managing Fulfillment Requests

July 20, 2026

Summary

How to generate, process, void, and re-generate fulfillment requests either automatically through routing or manually step by step, and where each setting lives.

OVERVIEW

Once an order is imported, the next step is creating the fulfillment request (FR). You can let Flxpoint handle generation and processing automatically, or manage each step manually when automation is not the right fit.

Method	When to use
Automated	Flxpoint generates and (optionally) processes the FR on import, using your routing priorities. Best once a source is fully configured and tested.
Manual	You preview, create, generate, process, or void FRs yourself. Useful for broken-link orders, validating routing on a new source, or one-off fixes.

AUTOMATED MANAGEMENT

Auto generation creates the FR on order import based on your current routing rules and available sources. It does not automatically process the FR unless auto processing is also enabled.

To do this	Go here
Auto-generate FRs on import	Channels → gear icon next to the channel → Settings → enable Auto Generate Fulfillment Request on Import
Auto-process for one source	Sources → gear icon → Fulfillment Requests → Strategy → set Override: Auto Processing to Auto Process
Auto-process for all sources	Settings → Orders → Fulfillment Request Strategy → enable Auto Process Fulfillment Requests → Update

MANUAL MANAGEMENT

Manual actions live on the order under the fulfillment request and the Actions menu.

Action	How
Preview	Preview routing before an FR is created to see how routing groups apply and catch errors early.
Create	On the order, click + Create Fulfillment Request, key in the PO#, choose source and source shipping method, select items, then Create PO. This bypasses your routing priorities.
Generate	On the FR click Generate, or use order Actions → Generate Fulfillment Requests to run the full routing-based generation.
Process	On the FR, Actions → Process to queue it for the next Send FR run.
Void	Actions → Void, add a reason, confirm. You can only void an FR that has not been sent (Unprocessed or Processing).
Re-Generate	Order Actions → Re-Generate Fulfillment Requests creates a new unprocessed FR.

IMPORTANT NOTES

Note: Create vs Generate are different. Create Fulfillment Request lets you pick the source directly and bypasses routing. Generate runs the full routing process to pick the source for you. Use Create for broken-link items or to fulfill from a specific source; use Generate to honor your routing rules.

Note: Keep auto processing off on a new source. When first configuring a source, leave auto processing off so you can review FRs before they are sent. Turn it on only after the source is fully configured and tested.

Note: Void only works before an FR is sent. You can void only Unprocessed or Processing FRs. Once an FR is Processed or Acknowledged it has been sent to the source and must be canceled instead of voided.

Note: Use generation logs to troubleshoot. As an FR generates, Flxpoint records routing decisions, routing-group overrides, and rate shopping details in the generation logs. Start any routing or FR troubleshooting there.

COMMON ISSUES

New source: FR generated but nothing was sent. Auto generation and auto processing are separate. Generating an FR does not send it. Turn on auto processing (per source or globally) or manually process the FR so it is queued for the next Send FR run.

Manually created FR went to the wrong source. A manually created FR uses the source you selected in the Create Fulfillment Request dialog and ignores routing priorities. If you want routing to choose, use Generate instead of Create.

Cannot void a fulfillment request. Void is only available while the FR is Unprocessed or Processing. If the Void option is missing, the FR has already been Processed or Acknowledged (sent to the source); cancel it instead, then re-generate if you need a fresh FR.

Re-generating created a duplicate-looking FR. Re-Generate produces a new Unprocessed FR and leaves the prior one in place. Void the old FR (if it was not sent) so only the intended FR remains before processing.

FAQS

When should I create a fulfillment request manually? Two common cases: an order has a broken link because the product is not on your sales channel and you want to send an FR without delay, or you set up a new channel or source and want to validate your routing rules and workflows before automating.

What is the difference between generating and processing? Generating creates and attaches the FR (running routing). Processing sends the FR to the source on the next Send FR integration run. An FR must be generated first, then processed (manually or automatically).

Do I have to choose Option 1 or Option 2 when generating manually? You only need one. You can click Generate directly on the FR, or use order Actions → Generate Fulfillment Requests. Both run the same generation process.

Can I preview routing before committing? Yes. Preview a fulfillment request before it is generated or created to see how routing groups affect it and surface potential errors or roadblocks first.

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