Flxpoint Dashboard

July 20, 2026

Summary

The dashboard is your account-health overview, built from six panels: Orders Report, Order Status, Shipment Status, Catalog Status, Notifications, and Recent Logs. The status panels track active orders only, and you can set a shipment SLA to flag late orders and email the sources responsible.

Dashboard panels

The six dashboard panels

Panel	What it shows
Orders Report	Total orders or total revenue by year, month, week, or day; filterable by source and channel
Order Status	Active orders by stage: Needs Attention, On Hold, Not Processed, Open
Shipment Status	Active orders by shipment issue: Needs Attention, Over SLA, Over SLA without Email Notification, Orders without Shipment
Catalog Status	Listings with sync errors, inventory with builder issues, products without linked inventory, and content updates in the last 7 days
Notifications	Recent errors encountered
Recent Logs	Full history of successful and unsuccessful jobs

Order Status categories

Category	Meaning
Needs Attention	Orders encountering errors
On Hold	Orders flagged and held by Flxpoint or your automation
Not Processed	Active orders that have not been processed
Open	Active orders currently in process

Setting a shipment SLA

Step	Action
Open settings	Click the Edit SLA on the right of the Shipment Status header
Default SLA	Choose default days to ship, from No SLA up to 6 Weeks
Per-source override	Enable the Override toggle for any source that should not follow the default, then pick its SLA
Save	Click Save Changes

Important notes

Note: Status panels track active orders only. Order Status and Shipment Status monitor active orders. Closed orders are not tracked, so a completed order will not appear in these counts.

Note: Emailing Over-SLA sources needs an email connection. To email sources from the Over SLA without Email Notification count, you must have an email connection configured in settings, or the send will not work.

Note: Catalog Status refreshes every 12 hours. The Catalog Status panel updates on a 12-hour cycle unless you refresh it. Click the refresh icon in the top right of the panel to update it on demand.

Note: Over SLA depends on your SLA being set. The Over SLA and Over SLA without Email Notification counts only mean anything once a default (or per-source) SLA is configured. With No SLA selected, nothing is flagged as late.

Common issues

Cannot send emails to sources over SLA.

Sending from the Over SLA without Email Notification list requires an email connection in your settings. Configure one, then select the fulfillment requests, open Actions, and choose Email Communication.

Catalog Status looks out of date.

It refreshes every 12 hours by design. Click the refresh icon in the top right of the Catalog Status header to update it now.

A completed order is missing from the dashboard counts.

Expected. The status panels track active orders only; once an order is closed it drops out of Order Status and Shipment Status.

Catalog Status flags items as "Needs Review" during building?

This often occurs due to safety thresholds in your building settings. For example, if there is a cost difference of 30% or more between two vendors for the same item, Flxpoint will flag the product for manual review to prevent merging incorrect data or case packs with individual units.

FAQs

What does the dashboard show?

Account health across six panels: Orders Report, Order Status, Shipment Status, Catalog Status, Notifications, and Recent Logs.

How do I set a shipment SLA?

Click the Edit SLA on the Shipment Status header, choose default days to ship (No SLA up to 6 Weeks), optionally enable an Override per source, then Save Changes.

How do I email sources about late shipments?

Click the Over SLA without Email Notification count, select the fulfillment requests, then Actions, Email Communication. An email connection must be configured first.

Why isn't my Catalog Status current?

It refreshes every 12 hours unless you click the refresh icon on the panel to update it manually.

Can I see revenue instead of order counts?

Yes: the Orders Report can track total orders or total revenue, by year, month, week, or day, filtered by source and channel.

Configuring vendor SLA thresholds

What it does

Shipment SLA settings allow you to define the expected number of days a source has to ship an order after receiving a Fulfillment Request. These thresholds power the SLA metrics on your dashboard, helping you identify which vendors or warehouses are meeting their performance requirements and which are falling behind.

Managing source SLAs

You can configure specific SLA thresholds for each of your active sources directly from the dashboard modal. Once a source is configured, it becomes editable, allowing you to adjust performance expectations as your operations scale.

Navigate to the Flxpoint dashboard.
Locate the SLA performance section and open the SLA configuration modal.
Select a source from your list to set its specific shipment threshold (in days).
Save your changes to update the dashboard reporting logic.

Archived sources

To keep your reporting clean and relevant, Flxpoint automatically filters the SLA configuration list based on source status. Sources that have been archived will not appear in the SLA modal. This ensures you are only managing performance expectations for active fulfillment locations.

Note: If you need to set an SLA for a source that is missing from the list, verify that the source is active and has not been archived in the Source Settings.

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