Flxpoint Dashboard
Summary
The dashboard is your account-health overview, built from six panels: Orders Report, Order Status, Shipment Status, Catalog Status, Notifications, and Recent Logs. The status panels track active orders only, and you can set a shipment SLA to flag late orders and email the sources responsible.
The dashboard is your account-health overview, built from six panels: Orders Report, Order Status, Shipment Status, Catalog Status, Notifications, and Recent Logs. The status panels track active orders only, and you can set a shipment SLA to flag late orders and email the sources responsible.
The six dashboard panels
| Panel | What it shows |
|---|---|
| Orders Report | Total orders or total revenue by year, month, week, or day; filterable by source and channel |
| Order Status | Active orders by stage: Needs Attention, On Hold, Not Processed, Open |
| Shipment Status | Active orders by shipment issue: Needs Attention, Over SLA, Over SLA without Email Notification, Orders without Shipment |
| Catalog Status | Listings with sync errors, inventory with builder issues, products without linked inventory, and content updates in the last 7 days |
| Notifications | Recent errors encountered |
| Recent Logs | Full history of successful and unsuccessful jobs |
Order Status categories
| Category | Meaning |
|---|---|
| Needs Attention | Orders encountering errors |
| On Hold | Orders flagged and held by Flxpoint or your automation |
| Not Processed | Active orders that have not been processed |
| Open | Active orders currently in process |
| Step | Action |
|---|---|
| Open settings | Click the Edit SLA on the right of the Shipment Status header |
| Default SLA | Choose default days to ship, from No SLA up to 6 Weeks |
| Per-source override | Enable the Override toggle for any source that should not follow the default, then pick its SLA |
| Save | Click Save Changes |
Cannot send emails to sources over SLA. Sending from the Over SLA without Email Notification list requires an email connection in your settings. Configure one, then select the fulfillment requests, open Actions, and choose Email Communication.
Catalog Status looks out of date. It refreshes every 12 hours by design. Click the refresh icon in the top right of the Catalog Status header to update it now.
A completed order is missing from the dashboard counts. Expected. The status panels track active orders only; once an order is closed it drops out of Order Status and Shipment Status.
What does the dashboard show? Account health across six panels: Orders Report, Order Status, Shipment Status, Catalog Status, Notifications, and Recent Logs.
How do I set a shipment SLA? Click the Edit SLA on the Shipment Status header, choose default days to ship (No SLA up to 6 Weeks), optionally enable an Override per source, then Save Changes.
How do I email sources about late shipments? Click the Over SLA without Email Notification count, select the fulfillment requests, then Actions, Email Communication. An email connection must be configured first.
Why isn't my Catalog Status current? It refreshes every 12 hours unless you click the refresh icon on the panel to update it manually.
Can I see revenue instead of order counts? Yes — the Orders Report can track total orders or total revenue, by year, month, week, or day, filtered by source and channel.