Account Access and Security

July 20, 2026

Summary

How to find your Account ID, reset or change your password, enable 2-Factor Authentication, and manage user roles, including why only the Primary User can add or remove other users.

OVERVIEW

This article covers how you sign in and control who else can access your account: your Account ID, resetting or changing your password, 2-Factor Authentication, and the four user roles. Only the Primary User can manage other users, and there is exactly one Primary User per account.

USER ROLES

Role	Access
Primary User	Full access plus the ability to add, edit, and remove users. Only one per account.
Admin	Full access to app features, but cannot manage other users.
Support Specialist	Can act on products, orders, and fulfillment requests, but cannot edit key settings or workflows/rules.
Read-Only	Can view the app but cannot perform actions or change settings.

WHERE TO FIND THINGS

Task	Where
Find your Account ID	Click the initials icon in the top right.
Reset a forgotten password	Login page → Forgot Password? An automated reset email is sent to your account's email address.
Change your password	Initials icon → Profile → Change Password.
Enable 2-Factor Authentication	Global Settings gear → Security → 2-Factor Authentication.
Add or archive a user	Settings gear (bottom left) → Users.

IMPORTANT NOTES

Note: There is exactly one Primary User per account, and only they can add, edit, or remove users. To change who the Primary User is, email support@flxpoint.com with the new user's name and email.

Note: The automated registration email sent to a new user is valid for 2 hours. If they miss the window, resend the registration email.

Note: Flxpoint tracks which user initiated major changes and jobs. Give everyone their own user and role so it stays clear who did what — do not share logins.

Note: Turning on 2-Factor Authentication requires every user to add a phone number. Users can trust a device to skip 2FA on common browsers.

COMMON ISSUES

Cannot log in and the password reset email never arrives

Check spam for the automated reset notification and confirm you entered the email your account uses. If it still does not arrive, this has been seen as a delivery issue — contact Support to confirm the account and resend.

The Primary User left the company and no one can add users

Only the Primary User manages users, so if they are gone the account can be stuck. Email support@flxpoint.com to identify the current owner and reassign the Primary User; have the new Primary User's name and email ready.

Some settings are hidden or greyed out

Menus like Billing and key settings are role-gated. A Support Specialist or Read-Only user will not see them — you need Admin or Primary User access.

FAQS

Where do I find my Flxpoint Account ID?

Click the round initials icon in the top right; the Account ID appears in that menu. Include it when you contact Support.

How do I reset or change my password?

Reset a forgotten password with Forgot Password? on the login page. To change a known password, go to the initials icon, Profile, Change Password.

How do I enable 2-Factor Authentication?

Global Settings gear, Security, then set 2-Factor Authentication to Yes and add a phone number. All users must then add a phone number.

How do I add, archive, or reactivate a user?

Settings gear (bottom left), Users. Add New User to invite; select a user to edit or archive; use the Archived tab and set status to Active to reactivate.

How do I change the Primary User?

Email support@flxpoint.com with the new Primary User's name and contact email; the Flxpoint team makes the change.

Back to Account Settings