Billing and Payments
Summary
Billing and Payments is where the Primary User and Admins manage the Flxpoint subscription plan, payment methods, usage overages, and invoices; billing runs through Stripe.
Billing and Payments is where you manage your plan, payment methods, usage limits, and invoices. Flxpoint partners with Stripe to handle billing. Access is limited to the Primary User and Admins on the account — other roles cannot view or change billing.
| Task | Where |
|---|---|
| Open Billing | Select your initials (top right of the app) → Billing |
| View plan, usage, invoice date, and history | Billing page |
| View pending overage and next invoice date | Billing page |
| Manage payment methods | Billing page; the card on file is processed by Stripe |
| Upgrade or switch plans, including monthly to annual | Upgrade Plan button, or contact the Flxpoint Billing team |
| Cancel the subscription | Plan information → Cancel Plan (reaching out to the team first is encouraged) |
An unexpected overage charge is pending
Open Billing (initials icon, top right) to see the pending overage and next invoice date. Remove the overage by reducing usage before the cycle ends, or upgrade your plan; otherwise the default payment method is charged. Contact the Flxpoint Billing team if the amount looks wrong.
Cannot see the Billing page
Billing is restricted to the Primary User and Admins. For read-only users the Billing option is still visible but not accessible/clickable.
Who can access Billing and Payments?
Only the Primary User and Admins on the account.
When are overages charged?
Overages are invoiced monthly on the same day as your next plan invoice date, and are charged to your default payment method if not removed before the cycle ends.
How do I upgrade or switch my plan?
Use the Upgrade Plan button to review plans, or contact the Flxpoint Billing team for help choosing between monthly and annual or a higher-usage plan.
How do I cancel?
Open Plan information and select Cancel Plan. Reaching out to the Billing team first is encouraged in case another option fits your needs.
Who handles billing questions?
The Flxpoint Billing team.