Best Buy CA as a Channel

Flxpoint can only create an offer if a product with the matching UPC or EAN already exists in the Best Buy CA catalog. Search BestBuy.ca directly by UPC to confirm; if it does not exist, the product must be submitted to Best Buy CA through their product onboarding process before Flxpoint can create an offer.

The UPC in Flxpoint does not match the correct product in the Best Buy CA catalog. Delist the offer in Flxpoint first, correct the UPC on the affected listing variant to match the right BestBuy.ca product, then re-publish. Do not re-publish before fixing the UPC.

A Synced status means the job finished without an API error, not that the value is live immediately - Best Buy CA can apply a processing delay. If it persists beyond a few hours, confirm the listing is still an active offer on Best Buy CA and that the SKU was actually published to this channel (a SKU never published to a given channel will not update there even if synced).

Run Test Connection to confirm the Access Token is still valid, since tokens can expire or be revoked. Confirm the Best Buy CA order status matches the statuses Flxpoint imports, check the Get Orders Created within the last X Days window is not too short, and review the job logs for the specific error.

Confirm all non-cancelled items are fully shipped in Flxpoint - Sync Orders will not send tracking for partial shipments. If the order is fully shipped but tracking still is not reaching Best Buy CA, verify the Sync Orders job has run since the shipment and that the Carrier and Tracking Number fields are mapped in your Sync Orders template, as both are required.

This typically occurs when the initial offer import is accepted by the Mirakl API but fails during internal processing on the Best Buy side. Flxpoint now verifies the detailed offer result report from Best Buy; if your listing shows a failed status, review the job logs for the specific rejection reason (such as a missing category or invalid attribute) provided by the marketplace. Only offers confirmed as successfully created or updated in the final report will be marked as Published.

Visit the Best Buy Developer Portal, click Get API Key, and log in with your approved Best Buy CA seller account. The Access Token from your account credentials is entered in the Access Token field during channel setup. If you do not yet have a seller account, you must first apply for and receive seller approval from Best Buy Canada.

To connect your Best Buy Canada store to third-party tools like Flxpoint, you need a Mirakl API Key: Best Buy CA runs on Mirakl software and uses this key as your access token. Here's how to generate and retrieve it: log in to your Best Buy CA Mirakl Platform using your Master Account credentials (only master accounts can generate API keys), click your Username/Email in the top-right corner, select My User Settings or My Profile and go to the API Key tab. If a key is missing, click Generate a new key and copy the long alphanumeric token to your clipboard. Use this key as your Access Token (Mirakl API Key) when prompted in Flxpoint's channel setup.

No. Publish Listings creates a seller offer that attaches to a product already on BestBuy.ca, matched by UPC or EAN. Titles, descriptions, images and specifications are managed on the Best Buy CA platform. Flxpoint manages pricing, quantity and offer-level data only.

If a product is removed from Best Buy CA outside of Flxpoint, the listing keeps showing as Linked until the next Sync Listings detects the break, then moves to Broken Link. To fix it, go to your channel listings, unlink the affected item, then relink it once the product is available again. Sync Listings does not automatically relink broken listings.