Source Shipping Methods
Summary
Source shipping methods define the carrier, service level, and shipping code a source needs to fulfill accurately, keeping Flxpoint and the supplier aligned on how orders ship out.
Source shipping methods define the ways a source can physically ship an order: specific carriers (UPS, FedEx) and service levels (Ground, Next Day Air). They carry the shipping code a source needs to fulfill accurately, keeping Flxpoint and your supplier aligned. Add them at Sources → gear icon on the source → Shipping Methods.
- Carrier and service level: represent how a source ships, e.g. “UPS Next Day Air”.
- Shipping code: a custom code the source recognizes, e.g. UPSNDA.
- Packages: Best Fit for predefined sizes, or Custom for manual packaging.
- Carrier/Method link: links to a Flxpoint carrier/method to enable rate shopping.
| Field | Description |
|---|---|
| Name | Descriptive label, e.g. “UPS Next Day Air”. |
| Shipping Code | Custom code for supplier recognition, e.g. UPSNDA. Must match the supplier's code. |
| Packages | “Best Fit” or “Custom”. |
| Carrier/Method | Linked Flxpoint carrier and method, e.g. “UPS Ground”. |
| Shipping Label Code | Code for purchasing labels (optional). |
| Default Carrier Code (advanced) | Carrier identifier, e.g. “UPS”. |
| Custom Carrier Name (advanced) | Optional custom carrier label. |
| Custom Method Name (advanced) | Optional custom method label. |
Example methods
| Name | Code | Packages | Carrier/Method |
|---|---|---|---|
| UPS Next Day Air | UPSNDA | Best Fit | UPS Ground |
| FedEx 2-Day | FED2DAY | Custom | FedEx 2-Day |
| USPS Priority | USPSPRI | Best Fit | USPS Priority Mail |
- Open Shipping Methods: Sources → gear icon on the source → Shipping Methods.
- Add Method: enter Name, Shipping Code (match the supplier's code), Packages (Best Fit or Custom), and Carrier/Method.
- Advanced (optional): set Shipping Label Code, Default Carrier Code, Custom Carrier Name, and Custom Method Name if needed.
- Save: to edit, select the method and change fields; to delete, confirm no active orders depend on it first.
Best Fit uses Flxpoint's predefined package sizes only. To use your own boxes, turn Best Fit Package off on the source shipping method (Source > Shipping Methods > edit) and use Add Custom Package. Auto-purchase of labels is a rule in Settings > Orders > Fulfillment Request Strategy; the rule's conditions decide which orders get a label.
FR fails with “unrecognized shipping code” when testing rate shopping and labels
A source method can require a shipping code while help text says the code will be overridden by the shipping label code. If no label is purchased at processing time, the original code is still sent and can be rejected. Confirm the label actually buys during processing, or set a Shipping Code the source accepts as a fallback; check the FR logs to see the exact value sent.
“No Shipping Method Found” on an imported order
The source has no method matching the code on the order. Add or correct a method under Sources → gear icon on the source → Shipping Methods so its Shipping Code matches, then reprocess the order.
Where do I add source shipping methods?
Sources → gear icon on the source → Shipping Methods, then Add Method.
What is Best Fit packaging?
Flxpoint picks the smallest predefined package that fits the item dimensions (largest box for oversized items). Choose Custom to manage package sizes manually.
Why does my method need a Carrier/Method link?
The link to a Flxpoint carrier/method is what enables features like rate shopping to compare costs across methods.
Can I force a specific shipping method on fulfillment requests for a source?
Yes. On the source's Fulfillment Request Strategy page, add a rule to the Fulfillment Request Strategy Workflow with the action that sets the Source Shipping Method. The fulfillment request then uses that method and its code instead of the one picked by default.
I fixed my shipping method mapping, why does my existing fulfillment request still have the wrong method?
The shipping method is picked when the fulfillment request is created, so changing the mapping later does not rewrite requests that already exist. Open the request, choose Edit, and select the correct Source Shipping Method while it has not been sent yet.
Why does my fulfillment request fail with a shipping carrier or method error?
Check that the source's shipping method (Sources > [Source] > Shipping Methods) is mapped to the right Shipping Policy, and that the policy is set up in Shipping Management. A method with no policy or the wrong code is a common cause.