Rothco as a Source

The usual causes are an incorrect, expired, or rotated API Key, or a new account still in Sandbox Mode. Open the Rothco connection and click Test Connection; if it fails, paste a fresh API Key from your Rothco API Portal. For new accounts, confirm you completed the Sandbox approval flow (test order → send Confirmation ID to Rothco → switch to Live Mode). If previously-working credentials now fail, contact Rothco to confirm your API access is still active.

Rothco strictly enforces required fields on every dropship order, and Flxpoint surfaces the exact Rothco API error in the job notification (e.g. Field "email" of required type "String!" was not provided.). Read the error to find the failing field, then audit your Send Fulfillment Requests mapping template so it supplies a non-empty value for every order. Required fields: Ship To Name, Address Line 1, City, State, ZIP, Customer Email, SKU, and Quantity.

Most Rothco accounts use vendor-selected shipping (Rothco picks the carrier), so no shipping method should be sent. Remove the shipping-method mapping from your Send Fulfillment Requests template entirely. Only map a method if your account is explicitly configured to receive one via the API, using a code from Rothco's shipping-codes reference (e.g. UPS - Ground, FXGHD).

Most often caused by Authorized Reseller Program restrictions. Check your Rothco Dealer Portal under Online Catalog → Authorized Reseller Programs and review your brand enrollments - restricted items appear automatically once enrollment is confirmed. If items are still missing, check the job log for skipped catalog pages (Flxpoint skips pages with internal errors rather than aborting the run) and re-run the job.

Almost always caused by Archive/Un-Archive being enabled on both Get Inventory (Primary) and Secondary - the two jobs conflict, one archiving items the other just restored. Confirm Archive is enabled on only one operation (typically Primary) and turn it off on Secondary if it's currently on.

First confirm the order actually shipped on Rothco's side - a "no data" response just means no shipment exists yet. If shipments exist but don't import, check that Tracking Number (header) and SKU + Quantity Shipped (item level) are mapped in your Get Shipments template. If carrier/method is blank, add Shipping Method Name and/or Shipping Method Code. If the shipment is older than your window, increase Fetch Shipments for Days to 15 or 30. If you run two Rothco accounts, confirm Get Shipments is scheduled on both sources.

No action is required for existing connections. Flxpoint already migrated the Rothco integration to the V2 GraphQL API ahead of Rothco's V1 deprecation date (June 26, 2026), so your existing connection keeps working without setup changes. If Rothco issues a replacement V2 API Key during the transition, paste it into the API Key field and click Test Connection - that's the only step needed.

Rothco reports high-stock items as 99+. Flxpoint automatically converts this to a numeric value during Get Inventory - no mapping rule or manual handling needed. The converted quantity appears in your Global Inventory Pool like any other number.

For most setups leave auto-acknowledge ON (the default) - when Send Fulfillment Requests succeeds, the FR is automatically marked acknowledged. The separate Get FR Acknowledgments operation is only needed if you want acknowledgment driven by Rothco's actual order status (Confirmed / Fully Shipped / Closed). To use it, turn ON Use 'Get FR Acknowledgements' process under Send FR → Advanced Settings and run Get FR Acknowledgments on a schedule. Most accounts don't need this.

Yes. Create two separate Rothco Sources - one per Rothco account - each with its own API connection. Add both sources to the same routing group and the routing engine picks the correct account based on which source has the item in stock. Use Post-Mapping Workflow filters on each source to scope which products each account can fulfill if the catalogs overlap.

Most setups work well with 10 or 15 days. Set it to 30 if you expect late tracking confirmations or if Rothco sometimes ships several days after the FR is sent. The window controls how many days back Flxpoint looks for shipped Rothco orders on each run - orders shipped before the window aren't retrieved.

Rothco returns actual shipped quantities per line item, not copies of the original PO quantities. Get Shipments imports each shipment with its own items and quantities, so partial shipments attach to the original order as separate shipment records; the unshipped portion stays open until a follow-up shipment completes it. Get FR Acknowledgments uses the same ordered-vs-shipped comparison to mark partially cancelled items automatically when an order closes.