Marking Items as Not Shippable
Summary
Mark order line items as not shippable so Flxpoint leaves them out of fulfillment requests: on a single order, with an order import rule, or automatically for items your catalog does not manage. There is no product-level shippable setting.
A line item marked Not Shippable is left out when Flxpoint generates fulfillment requests. Use it for things you sell but never ship: service fees, warranties, digital products, or an item a customer already picked up.
On one order
- Open the order and open the line item's details.
- In Item Details, click the pencil icon.
- Turn Shippable off and save.
The shipped column for that item then shows N/A with a truck icon. Order modifications are only possible while the order is Open.
Every time a product imports, with an order import rule
- Go to Settings → Orders → Importing and click Add Rule.
- Add a condition that matches the items, for example a SKU that contains "digital" or a specific SKU list.
- Set the action Order Line Item → Shippable → False.
- Check Apply only to matches, so only the matching line items are flagged and the rest of the order still ships.
- Click Update Workflow. The rule only takes effect once saved.
Automatically, for items your catalog does not manage
In the sales channel's settings, enable Flag Unmanaged Items as not Shippable. Any imported line item with no linked listing in Flxpoint is marked Not Shippable, so the rest of the order can still be fulfilled.
- Fulfillment requests: the item is excluded, whether the request is generated automatically or by hand.
- The order: the item stays on the order with its price, so totals and accounting still include it.
- Orders with only Not Shippable items: no fulfillment request is generated automatically, and because Not Shippable items count as done, the order can close without anything shipping.
To ship the item after all, turn Shippable back on in Item Details while the order is Open.