Shopify Order Notes, Note Attributes and Gift Messages

Shopify's Get Orders brings in the order note, the order's note attributes (the extra name and value pairs Shopify shows as additional details) and the properties on each order line. It does not read Shopify metafields on orders or order lines.

1. Open Channels (cart icon), click the gear icon on the Shopify channel, then Integrations > Get Orders > Edit > Define a Mapping Template.
2. Add an order Custom Fields pair. For its name choose Value and type the label you want, for example Gift Message.
3. For its value choose Value and type na_ followed by the exact Shopify attribute name, for example na_gift_message.
4. Save the template.

Each imported order then carries that custom field with the attribute's text. If an order has no attribute with that name, the custom field is left off that order. The name must match exactly, including capitals and spaces.

• The order note is copied to every fulfillment request when the requests are generated.
• Order and line custom fields are copied too while Pass Order Custom Fields To Fulfillment Requests and Pass Order Line Custom Fields To Fulfillment Requests are Enabled under Settings > Orders > Fulfillment Request Strategy (the default). A source can override them.
• What the supplier receives depends on that source's Send Fulfillment Requests mapping.