S&S Activewear as a Source

This is the most common S&S Activewear issue. Cause: your S&S account is not approved for API customer pricing. Fix: (1) log into your S&S dealer account and confirm API access for customer pricing is enabled; (2) if not enabled, contact your S&S Activewear representative to request enrollment; (3) after enablement, refresh your API Key in the S&S portal, update the Flxpoint connection, and re-run GIP. No other Flxpoint configuration is needed once API customer pricing access is granted: costs will appear automatically on the next run.

These attributes began importing in May 2026. If they are absent on existing SKUs: re-run Get Inventory Primary for those SKUs: the attributes will backfill on the next GIP run. For WooCommerce stores, if the pa_color-group global attribute doesn't link correctly, confirm the global attribute slug in WooCommerce matches the imported attribute name (colorGroupName). The integration sets Manufacturer Part Number (MPN) as a WooCommerce global attribute by default; confirm your WooCommerce settings don't override this if you need MPN as a global.

If each size/color variation of a garment appears as a separate standalone product instead of grouping under a parent, the Style → Parent SKU mapping is missing from your GIP mapping template. Edit the GIP mapping template: find the Parent SKU field and map it to S&S's Style field. Save the template and re-run GIP: variants will regroup under their parent style on the next run. This mapping is critical for creating the correct parent-child product structure in Flxpoint.

Most common causes: (1) unrecognized shipping method code (confirm the mapped shipping method uses an S&S-accepted carrier code, not a generic label; (2) incomplete ship-to address) complete US address required (street + city + state + ZIP); PO boxes are often rejected; (3) SKU not found: the SKU on the order must match an S&S variant SKU exactly; re-run GIP to refresh SKUs if needed. Check the FR status in Flxpoint: if it did not move to "Sent," also review Hold-for-X-Hours and Business-Hours settings on the Send FR job.

GIP imports: SKU (variant), Style (parent grouping → map to Parent SKU), Title (product title + Style Name), Description, Brand (e.g., Gildan, Bella + Canvas, Next Level), Color, Color Group Name (colorGroupName: added May 2026), Material, Size, Condition, Gender, Style Name (styleName: added May 2026), Quantity (summed across selected warehouses), Customer Price → Cost, Piece Price → MSRP, GTIN → UPC, MPN, and Images (front, back, side angles). Only simple products: variations/options as a separate product model are not supported.

GIS re-pulls Customer Price → Cost, Piece Price → MSRP, and Quantity per warehouse between full GIP runs. It reuses the same API connection and writes only delta updates (cost, MSRP, quantity): catalog-level fields (titles, descriptions, images, attribute set) only update via GIP. Match warehouse selection between GIP and GIS. Disable Archive/Un-Archive on GIS if GIP already has it active: enabling it on both creates conflicts. Run GIS hourly; GIP daily.

Get Shipments retrieves tracking data via the S&S API using the same connection. Fields returned: Order ID / PO Number (to match back to the FR), Tracking Number, Carrier (UPS/FedEx/USPS), Ship Date, and per-SKU line items shipped. Partial shipments are supported: S&S can ship in multiple shipments and Flxpoint appends each as it appears. A prior bug caused some S&S shipments to fail importing tracking when a shipment was returned as a list rather than a single record: this has been fixed and is live in production. If old shipments failed, re-run Get Shipments to import previously missed tracking.